Capable of managing risks and making balanced decisions.
Possesses good written, presentation, and interpersonal communication skills.
Able to work independently, use sound judgement, and take ownership of tasks.
Demonstrates resilience under pressure and adapts to changing priorities.
Experienced in working with data/information or in a Data Protection/Information Management role.
Professional and impartial when investigating situations, applying fairness and transparency.
Highly attentive to detail and accuracy in all work.
Skilled at managing confidential information with integrity and discretion.
Transparent, open, and trustworthy, building strong relationships.
Educated to at least GCSE level (or equivalent) in English and Maths.
Competent in Microsoft Office applications, especially Word and Excel.
Benefits
Birthday leave
Location: Location can be agreed with successful candidate. We have offices at Gosforth, Newburn and Stanley, with some home working/flexible working available
3 full days, 22.2 hours per week working Monday, Tuesday and Thursday
Some homeworking and flexible working are available, with an expectation to participate in a rota that includes coverage until 5:00 pm.
26 days annual leave (rising to 31 after 3 years)
Salary is £31,208 per annum (pro rata)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
basic disclosure and barring check required during pre‑employment checks.
criminal record considered under the rehabilitation of offenders act 1974.
Company
Overview
April 2017
Formation Date
The company was formed in April 2017 by merging three regional housing associations.
34,000 homes
Properties Managed
The organization owns and manages 34,000 homes across Northern England and Yorkshire.
£191m revenue
Annual Turnover
Achieved a turnover of £191 million in the fiscal year 2023–24.
500 homes/year
Annual Construction
Constructs approximately 500 new homes each year to address housing needs.
£12m development
Bellingham Project
Completed a £12 million development in Bellingham, Northumberland.
£165m investment
External Funding
Secured a £165 million Homes England deal to build 2,200 homes by 2026.
Operates a for-profit subsidiary to attract external investment and accelerate social housing delivery.
Focuses on tenant-centric services like financial advice, training programmes, and safety upgrades (e.g., boilers, fire alarms).
Distinctive model balances strong business governance with deep community support and innovative delivery.
Culture + Values
Ensuring and optimising colleagues’ health and wellbeing is at the core of our culture.
Awarded 'Ambassador' status as part of the Better Health at Work Award.
Trained Mental Health Allies provide a supportive, confidential 'safe space' with Mental Health First Aid expertise.
Partners with Andy’s Man Club to offer peer-to-peer support sessions for male colleagues.
Wellness Cloud and premium Headspace access are available to all colleagues from day one.
Committed to supporting individuals with disabilities by guaranteeing interviews for eligible candidates.
Provides reasonable adjustments during recruitment and in the workplace based on individual needs.
Inclusion hubs connect like-minded colleagues to support and promote more inclusive practices.
Environment + Sustainability
74% EPC homes
Energy Efficiency Performance
The company has achieved energy performance ratings of EPC C or above for 74% of its homes, reflecting significant progress in improving energy efficiency.
£442.8M investment
Net Zero Retrofit Plan
A forecasted £442.8 million investment is planned to upgrade existing homes to meet net zero standards, showcasing a substantial commitment to sustainability.
218 homes upgraded
SHDF Wave 2 Upgrades
The company upgraded 218 homes in Northumberland and County Durham under the SHDF Wave 2 program, enhancing energy efficiency and sustainability.
EPC B new homes
High Efficiency Standards
All new homes delivered in FY 2023/24 achieved EPC B or above, demonstrating a strong focus on building energy-efficient properties.
Aligning with the UK government’s legally binding net zero target by 2050.
Upgrades include insulation, solar PV, and air-source heat pumps for improved sustainability.
Solar-battery storage and air-source heat pumps are included in new build projects.
94.79% of homes have low flood risk, and 98.5% have low overheating risk, ensuring resilience and comfort.
Planned £13 million investment to improve nearly 1,000 homes over the next three years under the Warm Homes SHDF program.
New build pipeline (~3,000 homes) adheres to fabric-first standards to facilitate the net zero transition.
Inclusion & Diversity
2024 Annual Reports
Inclusion Metrics Released
Published comprehensive reports on inclusion and belonging as well as pay gap analysis, providing insights into Diversity, Equity, and Inclusion (DEI) progress and challenges.
2024 Pay Gap Report
Transparency in Equality
Detailed pay gap analysis published to promote transparency and accountability in addressing equity within the workplace.
Inclusion & Belonging commitments are core to strategic plan ‘Everyone Matters’: driven by data‑led decisions and equity pillars.
Guarantee interviews for candidates with disabilities who meet minimum criteria.
Inclusion Hub networks support lived experience and allyship.
Board sponsors for inclusion (Hanif Malik and Sarah Salter) shape and oversee EDI action plans.
On‐site adjustments include interview questions ahead of time, alternative formats, accessible equipment.