IT Field Technician
Homeservices Of America
Install, configure, maintain, and troubleshoot hardware, software and IT systems.
8 days ago ago
Junior (1-3 years)
Full Time
Ankeny, IA
Onsite
Company Size
6,000 Employees
Service Specialisms
Real Estate
Property Management
Home Services
Construction Services
Design and Build
Remodeling
Project Management
Consulting
Sector Specialisms
Residential
Commercial
Brokerage
Mortgage
Franchising
Title
Escrow
Insurance
Role
What you would be doing
desktop support
directory management
access management
pc installation
asset audits
security monitoring
- Recommend purchase and upgrade of PC equipment and software, as needed.
- Provide assistance for network, application, and/or production onsite systems. (5-10%)
- Travel may be required.
- Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
- Provide high level support to internal teams (service desk, HomeServices IT, etc.) and develop processes for escalating appropriate issues.
- Create and document policies and procedures. Document and track troubleshooting steps, incident solutions and support requests. (5-10%)
- Manage support functions within Active Directory, Azure Active Directory, Exchange, O365 admin center, etc. (10-15%)
- Manage and support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc. (10-15%)
- Perform various audits including asset management, deletion of devices from Microsoft Intune, Microsoft Endpoint Manager, and other inventory tracking software. (5-10%)
- Establish and maintain positive and productive work relationships with all staff, customers and business partners.
- Install, maintain, upgrade and relocate PCs, related equipment and software and maintain inventory of computer hardware and software. May perform evaluation on other office equipment prior to calling an outside vendor.
- Follow the standard operating procedures to appropriately provide technical support to troubleshoot and resolve supported issues (network circuit outage, server down, etc.).
- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform technical diagnosis and troubleshooting for users with hardware, software, and connectivity issues. Identify, prioritize and resolve end user technical problems and questions.
- Perform technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, Wi-Fi, printers, related peripherals, mobile devices, videoconference equipment, etc. (35-40%)
- Recommend modifications for product and equipment improvement based on results or information obtained in the field; perform repairs and maintenance as required.
- Identify and respond to security threats in the environment and assist with any remediation. (5-10%)
What you bring
project coordination
software development
ms office
security+
problem solving
associate degree
- Project coordination experience strongly preferred.
- Working knowledge of software development methodologies and specialized analysis, design and testing tools.
- Experience with desktop applications, including all MS Office applications, Windows operating environment, and relational database environments.
- Ability to be self-directed and self-motivated.
- Work outside of core business hours required one or two nights a week, and flexibility to perform other after hours work as needed.
- 3+ years related experience in a functional/technical area, including experience gathering requirements and writing specifications.
- A+, Net+ and Security+ certifications preferred.
- Ability to prioritize and handle multiple projects concurrently.
- Effective analytical and problem solving skills.
- Associate’s degree in business or computer science; or equivalent related work experience.
- Excellent oral and written communication skills. Highly effective interpersonal skills and customer relationship skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Field Engineer Jobs in Des Moines United StatesIT Admin Jobs in Des Moines United StatesIT Consultant Jobs in Des Moines United StatesIT Operations Jobs in Des Moines United StatesSystems Administrator Jobs in Des Moines United StatesTechnical Admin Jobs in Des Moines United StatesIT Support Jobs in Des Moines United StatesService Technician Jobs in Des Moines United States
Company
Overview
165B in Sales
Annual Residential Transaction Volume
The company processed over $165 billion in residential sales in 2022.
250M Settlement
Antitrust Resolution
Resolved a significant antitrust matter with a $250 million settlement.
- Anchored under the Berkshire Hathaway umbrella, the company grew by weaving diverse home‑ownership services into a unified offering.
- From its early days as AmerUs Home Services, a series of strategic acquisitions transformed it into the leading U.S. residential brokerage by transaction volume.
- Operating through both company‑owned brokerages and franchise networks, it blends local expertise with national reach across hundreds of offices.
- It integrates brokerage with mortgage origination, title and escrow services, insurance, home warranties, and relocation support into a seamless customer journey.
- Unusually, the company is structured under Berkshire Hathaway Energy rather than the insurance arm, a legacy of its MidAmerican roots.
- Despite recent legal challenges, it continues to pursue selective acquisitions and tuck‑ins to reinforce its local dominance.
98% Satisfaction
Customer Commitment
Achieved a 98% customer satisfaction rate, reflecting dedication to meeting client needs.
100% Integrity
Ethical Practices
Maintained a flawless record of integrity in all business operations, ensuring transparency across the board.
35 Global Awards
Excellence Recognition
Earned 35 awards for excellence, underscoring industry-leading performance and innovation.
- Innovation, fostering a culture of creativity and forward-thinking approaches.
2030 target
Net-Zero Emissions Goal
The company aims to achieve net-zero emissions by this year, demonstrating a strong commitment to combating climate change.
- Committed to reducing carbon footprint across operations
- Sustainability initiatives include energy-efficient practices and reducing waste in all facilities
Women 35%
Representation in Leadership Roles
Reflecting a commitment to gender diversity and inclusive leadership.
- Committed to fostering an inclusive and diverse workforce
- Focus on equal opportunities for all employees
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio