Leasing Manager

You are responsible for achieving and exceeding monthly sales quotas and contributes to meeting the property’s targeted resident retention goal by providing remarkable customer service. You will lead the Sales and Marketing Associate team to generate revenue for properties through sales and renewal activity.

• Deliver timely and remarkable customer service to community residents.
• Conduct 3 follow ups per lead with a conversion ratio of 8% to onsite appointments.
• Ensure lease paperwork is accurate.
• Remain calm and friendly when resolving customer issues or interacting with upset customers.
• Set up monthly meetings with local employers to provide packets of information about the community and cultivate partnership-marketing opportunities.
• Generate a minimum of one outreach event weekly.
• Report all property deficiencies to appropriate manager.
• Respond to, follow up on and close work order requests when applicable.
• Complete weekly competitive set survey.
• Interact with all constituents (residents, staff, clients, vendors) in a professional and courteous manner.
• Vigorously resolve or communicate resident concerns and issues
• Deliver a positive and consistent in person experience with all prospective customers.
• Review monthly market surveys and be knowledgeable of content.
• Follow up with a phone call to every prospect within 24 hours of a property tour. Additional follow up via e-mail to take place within 48 hours.
• Update property Facebook page three times per week.
• Generate new leases and achieve monthly sales quotas
• Shop all competition within immediate competitive set quarterly.
• Work with Bozzuto’s marketing team to coordinate overall company branding.
• Attend resident social events
• Maintain a closing ratio of 30%.
• Motivate, train and lead sales and service team to reach leasing goals

• 1-3 years of phone sales experience
• Previous Leasing experience in the multi-family industry
• Know competitors and be able to leverage the Bozzuto product and people as a differentiation in the marketplace
• 1-3 years of customer service experience
• Industry experience highly desired
• Sales aptitude
• 1-3 years of business to consumer sales experience in a Property Management, Retail or Hospitality environment
• 4 year college degree or equivalent relevant experience
• Proficiently articulate the value proposition of the property.

This position is eligible for additional bonus opportunities.

$63,860—$70,000 USD

The specific benefits outlined above apply to full-time employees at Bozzuto. Benefits for part-time employees and interns will be discussed during the interview process. Contract positions are not eligible for benefits.

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.

• Working weekends when prospective residents are out looking for their new home—three weekends per month with two days off during the week.
• Paid leave. We provide 20 days of paid time off plus holidays.
• Competitive compensation.
• Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Retirement planning. We offer a 401k program with a company match.
• Tuition reimbursement. Plus, many other programs to support career development and growth.