Senior Architect - IT/OT Service Management

Description

• Vendor Integration & Onboarding: Facilitate the cross-functional working required to ensure patterns are in place to enable Vendor Integration that consider tooling, data and process interfaces; and that effective onboarding processes are in place that align with strategic service management objectives.
• Process Architecture: Provide oversight to the activity required to define the target state Service Management processes and architecture across the IT/OT enterprise, as well as the associated Service Management process architecture deliverables including any low-level design(s). Ensure that process, governance and capability model designs are comprehensive yet proportionate, incorporating any control points as part of wider business requirements. Provide guidance on Service Management process design by utilising best-practice frameworks and industry trends. Promote and encourage innovation across the Service Management enterprise, to look for new answers and delivery of a fresh approach.
• Governance of Service Management Architectures: Play an active role in architectural governance across the IT/OT enterprise to embed Service Management architectures. Responsible for the effective management of the Service Management Design Authority, ensuring alignment across tooling, data, process and capability designs; managing and resolving any design issues as they arise.
• Service Architecture: Provide oversight to the activity required to establish standards and governance for service architecture across the IT/OT enterprise. Ensure that these standards align underpinning data architecture and taxonomy, and incorporate all elements needed to manage service delivery throughout the full-service lifecycle, in line with desired strategic outcomes. Play an influential role in embedding and assuring these standards across the wider IT/OT architecture community.
• Define, Design and Develop Service Management Architectures: Shape the direction and facilitation required to develop Service Management architectures that align tooling, data, process and capability design; working to enhance the end-to-end service value chain. Ensure that integrated architectural roadmaps consider dependencies and are appropriate for phased implementation. Contribute to the development of the Service Strategy and product planning by identifying strategic initiatives in line with target state architecture.

Requirements

• Ability to operate within a complex environment, providing clarity to others where required
• Ability to develop, motivate and inspire others, providing line management within a team
• Deep understanding of Service Management processes and Service Integration and Management (SIAM) principles
• Familiarity with ITSM platforms (e.g. ServiceNow), CMDB and associated data models (e.g. CSDM) and service-related taxonomies (e.g. TBM)
• Ability to understand the long-term ("big picture") business strategy and goals, along with short-term perspectives of situations

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance