Manager, Critical Infrastructure Operations Support

Description

• Oversee electrical systems, including grounding, load balancing, and compliance with NEC (National Electrical Code) standards.
• Provide operational support for OSP infrastructure, including fiber optic installation, maintenance, and troubleshooting.
• Collaborate with engineering teams to assess fiber routes, ensure redundancy, and maintain physical plant integrity.
• Establish and enforce operational procedures for shelter and data center maintenance.
• Manage vendor performance for preventative and corrective maintenance on shelters, power systems, and HVAC.
• Ensure proper visibility and escalate major hazards which present safety or critical infrastructure integrity issues to the Director of Network Operations.
• Act as the escalation point for vendors during emergency repairs or outages.
• Perform and record site safety and compliance inspections in accordance with safety regulations.
• Manage the timely resolution of trouble tickets, including selection and dispatch of contractors to diagnose and resolve issues in accordance with Company safety standards, policies and procedures, federal, state and local rules and regulations and act as an operational acceptance point of contact for new equipment installs on all sites. This includes authority to manage contractors performing work at assigned site locations and make decisions as to whether a contractor is performing the work in a safe, suitable, and compliant manner. Also includes authority to reject work if deemed unacceptable or non-compliant.
• Work with Talent Acquisition to recruit, interview, select, hire, and employ a talented and diverse group of high performing team members.
• Serve as the SME for edge shelters, edge data centers, and related building systems.
• Lead team members using performance management and development focused approaches to assist in goal setting, two-way feedback, and performance development planning.
• Participate in root cause analysis (RCA) following incidents and drive implementation of corrective actions.
• Coach, mentor and develop team members, including overseeing new team members onboarding and providing career development planning and growth opportunities.
• Maintain HVAC systems, ensuring optimal performance and adherence to temperature/humidity parameters for sensitive telecom and IT equipment.
• Provide immediate support service during emergency issues and incident response situations.
• Oversee service contracts, ensuring compliance with SLAs and budgetary guidelines.
• Monitor and manage UPS, battery backup, and generator systems to ensure uninterrupted operations.
• Ensure adherence to electrical safety protocols, grounding requirements, and environmental controls.
• Provide 24/7 on-call expertise for critical incidents impacting shelter or edge data center operations.
• Identify, document and ensure that any site safety and compliance issues are corrected in a timely manner and reported to management. This includes authority to shut down and/or suspend work at any site location in which it is determined that unsafe conditions exist or that such action is merited to protect persons or property.
• Resolve and/or attempt to resolve all safety, regulatory, or operational issues or discrepancies on site. If unable to resolve, report to management with recommendations for action.
• Empower team members to take ownership of their job and goals. Delegate responsibilities as needed and provide routine constructive feedback on performance.
• Provide oversight and direction to team members in accordance with the organization's policies and procedures.
• Lead team members to meet the organization's expectations for productivity, quality, and goal accomplishment.
• Manage efficient repair, maintenance, inspection, security and safe operation of all tower assets within assigned area. Issues include but are not limited to; alarm monitoring instruments and lighting units.
• Coordinate emergency response teams during outages, ensuring minimal downtime and rapid restoration.
• Respond to and resolve any safety or operational issues including working with vendors and regional support managers to repair damage caused by natural disaster, weather, falls or other causes.
• Create a culture that is consistent with the organization's focus on team member engagement and that aligns with the organization's mission, vision and values.

Requirements

• Experience with vendor management, contract oversight, and SLA compliance.
• You are resourceful and thrive in a fast-paced environment.
• Ability to work outside of standard business hours during critical outages or maintenance windows.
• You have a strong work ethic.
• Bachelor’s degree in electrical engineering, Telecommunications, Mechanical Engineering, or related field.
• Ability to lift up to 15 pounds.
• Ability to stand, walk and sit.
• Ability to reach with hands and arms
• Strong communication skills with ability to interface effectively across engineering, operations, and vendor teams.
• Ability to stoop, bend, kneel or crouch.
• Skilled in fiber optic testing, splicing, and troubleshooting.
• Working knowledge of BMS (Building Management Systems) and monitoring tools.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
• 2+ years of experience managing technical teams or leading cross-functional projects.
• Proven expertise in electrical systems, grounding, HVAC, OSP/fiber optics, and environmental control standards.
• Visual ability correctable to 20/20.
• Strong knowledge of industry standards such as NEC, ANSI/TIA-942, and ASHRAE guidelines for data center environments.
• 7+ years of experience in technical operations, data center facilities, telecom shelters, or critical infrastructure support.
• Noise level-moderate to high.
• Willingness to travel up to 20% for site visits, inspections, and vendor oversight.
• Highly structured, technical, and dynamic work environment.
• Adherence to strict security, safety, and operational protocols.
• Sitting up to 90% of the day.
• Familiar with generator systems, ATS, and UPS battery backup technologies.
• Proficient in electrical testing, load analysis, and grounding verification.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance