Deliver facilities related projects in line with agreed budget or works
Proactive management and monitoring of service outputs to achieve standards against KPI’s and service level targets, report regularly to key stakeholders
Conduct building inspections and complete reports within governance timeframe for respective portfolio
Proactively develop and manage occupier and client relationships to ensure service delivery expectations are fulfilled
Maintain compliance with regulations / requirements of client contract and all facilities procedures
Responsibility for the delivery of customer and property services to a portfolio of buildings
Liaise with facilities vendors and coordinate facilities works in conjunctions with JLL PDS account team
Proactively contribute to the effective and efficient operations of portfolio/facilities and share continuous improvement initiatives
Requirements
bms
facilities
customer service
data analysis
pc literacy
maintenance
Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical and Electrical system, BMS system) is advantageous
Prior experience in facilities, property management, hospitality or related field preferred
Experience in front and back-office processes is required with strong administrative skills
Tertiary qualifications in Property, Facilities or Trade related fields desirable but not mandatory
Strong PC literacy, ability to manage daily activities by utilising various systems
Demonstrated client reporting and continuous improvement capabilities
Understanding of the provision of reactive maintenance and routine maintenance which requires 24 hour call out / contact requirement across the allocated portfolio
Strong customer service focus with excellent people skills and ability to interact with diverse stakeholders
Demonstrated aptitude in interpreting and analysing numerical data for reporting
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.