A global commercial real‑estate firm delivering services from leasing to asset and facilities management.
Assist facility management with operations, repairs, vendor coordination, and client service.
8 days ago ago
$24 - $28
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Cedar Rapids, IA
Onsite
Company Size
52,000 Employees
Service Specialisms
Advisory & Transaction Services
Capital Markets
Corporate Solutions
Facilities Management
Global Occupier Services
Investment Management
Project & Development Services
Valuation & Advisory
Sector Specialisms
Industrial
Logistics
Public Sector
Rail
Healthcare
Hospitality
Office
Investor
Role
Description
work orders
vendor management
facility maintenance
invoice processing
kpi reporting
helpdesk support
Maintain on-going communication with contractors, client, and team
Train vendors on work order and billing procedures
Schedule and document maintenance and repairs on building equipment
Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
Provide process and procedures training and direction to new associates
Manage service and performance of vendors and landlords for timely completion of jobs
Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
Manage complex work orders such as environmental issues and disaster recovery
Verify final invoice pricing and process payments in a timely manner
Request, review and submit work orders, bids and proposals from vendors
Coordinate special events in support of client
Create work orders and assign work orders to the engineering staff, subcontractors and vendors
Assist with measuring and reporting key performance indicators against service level agreements
Provide general overall facility management services including continuous monitoring of office/facility
Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
Create and record appropriate written communication between all parties
Assist with the inspection of the sites within the assigned building portfolio
Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action
Coordinate with outside contractors for the service and repairs of equipment
Assist in the monitoring and assessment of vendor performance
Report on open and closed work orders and check the status of open work orders with the assigned party
Follow up with clients to ensure customer satisfaction
Follow protocol for effective building-specific maintenance and safety procedures
Requirements
bachelor's
3-5 years
data entry
financial
facilities
time management
High school diploma or a General Equivalency Diploma (GED) required
Time Management Skills
Detail Oriented
Communication Proficiency (oral and written)
Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
Sense of Urgency
Remain knowledgeable regarding all operational aspects of building systems
Associates or Bachelors degree in facilities management, building, business or other related field preferred
A minimum of 3-5 years of experience in an administrative, accounting or tenant services capacity
Financial Knowledge
Previous customer service experience
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
Culture + Values
Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
Environment + Sustainability
Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
Partnering with clients to set science-based targets by 2025.
52% reduction in entire value chain emissions since 2019.
Electrify vehicle fleet globally by 2035.
Waste reduction and recycling programs implemented globally by end-2024.
Single-use plastics eliminated from offices by end-2025.
Inclusion & Diversity
Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
Aiming to elevate women's representation—no specific percentage disclosed.