Customer Communications Manager
Veolia Uk
Develop and manage customer storytelling and multi-channel communications for Veolia
17 days ago ago
£40,000 - £40,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Cannock, England, United Kingdom
Hybrid
Company Size
34,000 Employees
Service Specialisms
Waste Management
Recycling
Energy Services
Water Treatment
Environmental Solutions
Sustainability Consulting
Resource Management
Infrastructure Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
social media
newsletter creation
client relations
partnership development
storytelling
strategic planning
- Governance of Veolia’s social media channels to integrate with the customer communication strategy
- Build and nurture long-term relationships with customers and their communications teams
- Responsible for the content creation and distribution of a monthly customer newsletter, working with a wide range of stakeholders
- Liaise with the Executive Committee and Directors
- Identify and create valuable partnership opportunities
- Drive innovative storytelling across multimedia platforms
- Develop strategic, multi-channel communication plans in partnership with our prestigious clients
- Ensure brand consistency and alignment across all external communications
- Uncover and craft exceptional customer stories that showcase our impact
What you bring
relationship building
channel strategy
narrative identification
independent
cross-functional
b2b communications
- Excellent relationship-building skills with enterprise-level stakeholders
- Strong knowledge of channel strategy development and execution
- Proven experience in identifying compelling narratives and customer success stories
- Ability to work independently while collaborating with cross-functional teams
- Experience in B2B communications or customer marketing
- Access to our company pension scheme
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- Ongoing training and development opportunities, allowing you to reach your full potential
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Discounts on everything from groceries to well known retailers
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Interview process
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Company
Overview
- A leader in environmental solutions, Veolia UK has been transforming waste and water management.
- The company provides a comprehensive range of services from waste collection and recycling to water treatment and energy generation.
- With a strong commitment to sustainability, Veolia UK works with businesses and local authorities to deliver innovative, eco-friendly solutions.
- It serves various sectors, including commercial, industrial, residential, and municipal, ensuring efficient resource management and reduced environmental footprint.
- Veolia UK's services extend beyond the UK, making it a major player in global environmental management, focusing on circular economy practices.
- The company is also involved in renewable energy projects, including waste-to-energy plants and energy-from-waste technologies.
- Through technological advancements, Veolia UK continues to optimize resource efficiency and develop new systems for waste reduction and water purification.
- Community Spirit
- Customer Focus
- Innovation
- Respect
- Responsibility
79 Million
Water Users Served
Number of people supplied with drinking water (group-wide, 2021).
61 Million
Wastewater Users
Number of people provided with wastewater service (group-wide, 2021).
48 Million MWh
Energy Produced
Amount of energy generated (group-wide, 2021).
48 Million MT
Waste Treated
Volume of waste treated (group-wide, 2021).
- Focused on carbon reduction through four pillars: preserving natural resources, protecting biodiversity, combating climate change and decreasing pollution
- Strategy includes manufacturing greener products, generating low‑and zero‑carbon energy, and closing the loop by reusing materials
- Ambition to become the benchmark company of ecological transformation
230+ trained
Mental Health First-Aiders
Over 230 colleagues have been trained as mental health first-aiders across the business.
80+ colleagues
Pride Participants
Over 80 colleagues participated in London and Brighton Pride events.
2023 Launched
Inclusion Strategy
Initiated the 'Five by 2025' inclusion strategy targeting leadership accountability, talent progression, training, and an inclusive environment.
- Site visits by trained medical professionals to encourage colleague health and wellbeing
- Employee Resource Group conducts listening sessions and acts on colleague feedback
- Recognised as a Disability Confident Employer and partnered with the Business Disability Forum
- Held the Mental Health at Work commitment and signed the Armed Forces Covenant
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