Resident Care Team Member

Description

• Identifies opportunities to enhance sub-par quality areas to provide an elevated living experience. Assists daily in operations of functional technology, high-quality intake of building fluids, communal areas, esthetics of interior suites, exterior esthetics of the building
• Provides excellent customer service to prospective and current residents and promotes a high-quality living experience for all residents.
• Accurately prepares and submits property invoices in accordance with established financial goals.
• Communicates with Resident Care Supervisor regarding the overall resident care function of the property.
• Assists with procuring resident care supplies for the property while staying within the financial goals.
• Provides on-call customer service when designated and assists in emergency resident care opportunities, when required.
• Assists Resident Care Supervisor with obtaining proposals from solution providers, as well as oversees the tasks of solution providers to completion.
• Ensures resident care requests are responded to promptly and professionally.
• Schedules, monitors, and performs resident living experience in all communal spaces, interior private resident suites and curb appeal ensuring it meets brand high-quality expectations.
• Complies with all company national standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Participates in company-provided training such as fair-housing, safety, non-discrimination, and harassment prevention.
• Ensures residential suites meet brand standards in a timely and efficient manner, as well as determining protocol is followed through to completion.
• Assists Resident Care Supervisor with scheduling and communicating with solution providers.

Requirements

• Four or more years of customer service experience; strong in suite care, functional building technology skill.
• Must be highly motivated and able to work independently
• High school diploma/GED and completion of a craft apprenticeship in resident care, or an equivalent number of years of education and productive resident care experience.
• High-rise maintenance experience, janitorial experience, and basic mechanical knowledge
• Proactive in building and curb appeal resident care needs to ensure safety and alerts team members of opportunities to improve the building experience.
• Associate degree in functional technology, or industrial resident care experience a plus.

Benefits

• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Generous Referral Program
• Annual Education Allowance
• Competitive pay and a Comprehensive Benefit Package
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel
• Fun and collaborative company culture with lots of team-building events

Training + Development

Interview process

Visa Sponsorship

Security clearance