Client Support Administrator
S2 Partnership
system support
query escalation
service desk
client communication
email support
phone support
You will be working as part of our Client Support Team, actively engaging in service desk support relating to our market-leading, property management solution (RiskWise). Communication skills will be paramount, since your role will see you routinely represent our company through regular telephone and email conversations with an array of long-term clients.
- Maintaining system support materials
- Escalating queries to the appropriate Account Manager
microsoft office
zendesk
communication
- Experience with general computer software including Microsoft office.
- 1st and 2nd line telephone and email client support, using our Zendesk support suite
- Good communication skills
Your role also involves supporting our wider Business Development Team, with general administrative support, providing you with the opportunity to embark upon a rewarding and varied career within a highly successful and growing business.
This role is full-time (five days per week) and primarily based at our office, with flexible working arrangements available (for example, three days in the office and two days working from home).
At S2, we believe our people are our greatest asset. You’ll be supported by industry experts who are committed to your growth and development. We foster an inclusive and diverse workplace where well-being is a priority.
- Generous Holiday Package: 26 days’ annual leave plus bank holidays.
- Access to our Employee Benefits Platform: Offering resources and support to enhance your overall well-being.
- Comprehensive Medical Insurance: Covering existing medical conditions, routine check-ups, GP-referred services, and dental and optical care.
- Competitive Salary & Benefits: Including a profit-related bonus.
- Holiday Buy/Sell Scheme: Buy or Sell up to 3 days annual leave.
- Pension & Life Insurance: S2 contribute to your retirement savings, and you can sacrifice part of your salary to enhance these benefits.
- Long Service Holiday Awards: 1 day annual leave for every 5 years of service.
$25 million
Annual Revenue
Reflects consistent demand and steady, profitable growth.
- Since its founding in 1999 in Cambridgeshire, the firm has evolved into a trusted safety risk advisor for commercial real estate across the UK and Europe.
- It blends forensic on‑site consultancy—covering assessments, audits, training—with its proprietary RiskWise software to deliver full‑spectrum risk management.
- Typical projects include fire safety audits in office blocks, environmental compliance for large property estates, and safety training rollouts across multi‑site portfolios.
- Strong in health & safety, fire, environmental services and software, the firm bridges technical consultancy with digital tools.
- Unusually, it combines high‑touch consultancy with its own risk‑management platform—enabling clients to seamlessly track, audit and remediate hazards.
2050 Target
Carbon Net Zero by 2050
Committed to achieving carbon net zero by 2050, following SME Climate Commitment guidelines.
Tier 4 Accreditation
Sustainability Excellence
Earned Tier 4 accreditation from the Event Supplier & Services Association (ESSA) for sustainability practices.
2019 Goal
Net Zero in Exhibition Industry
Set a net zero goal initially for 2040 in exhibition industry operations since 2019, investing steadily in improvements.
- Uses Scope 1, 2 and 3 tracking to monitor emissions and savings across operations
- Partners with independent consultants to audit and improve practices in materials, processes, haulage, energy, staff, waste and utilities
