Internal Account Manager

As a Desk-Based Account Manager, you will be responsible for managing a portfolio of builders’ merchant customers through a structured call plan. You will play a critical role in supporting business growth initiatives, executing promotional activity, and building long-term customer relationships. Working collaboratively with field sales, marketing, and internal stakeholders, you will drive sales performance and ensure customers receive outstanding service and commercial support.

• Act as a brand ambassador, promoting value-added services and reinforcing customer loyalty.
• Manage a structured call plan to proactively engage with a defined set of builders’ merchant accounts.
• Monitor the uptake and success of promotions, providing feedback to marketing and commercial teams.
• Promote and co-ordinate marketing campaigns and promotional initiatives with your customer base.
• Provide insights into customer behaviour, competitor activity, and market dynamics.
• Serve as the primary point of contact for day-to-day queries, ensuring timely and effective resolution.
• Contribute to continuous improvement of internal processes to enhance customer experience.
• Report on account performance, promotional results, and customer feedback to internal stakeholders.
• Maintain accurate records of customer interactions, sales activity, and opportunities in our CRM system.
• Tailor promotional messaging based on customer needs, seasonality, and market trends.
• Build and maintain strong, trusted relationships with key contacts across your customer portfolio.
• Identify growth opportunities within the account base and take actions to unlock potential.
• Drive sales and support revenue growth through upselling, cross-selling, and introducing new product ranges.
• Work towards monthly, quarterly, and annual sales targets aligned to the overall commercial strategy.
• Work closely with field-based account managers, sales leaders, and support teams to ensure cohesive customer coverage.
• Assist in onboarding new customers and supporting administrative follow-up as needed.

• Commercial acumen and ability to identify sales opportunities
• Strong communication and relationship-building skills via phone, email, and virtual platforms.
• Excellent listening, negotiation, motivation, and presentation skills.
• Ability to analyse data.
• Excellent verbal and written communications skills.
• Proven experience in a sales or account management role, ideally within construction, building supplies, or a related B2B environment.
• Proficient in CRM tools, Microsoft Office (Excel, Teams, Outlook), and sales reporting.
• Comfortable working to targets and KPIs in a fast-paced environment.

• Cycle to work scheme
• Staff discount on all Genuit Group products
• Enhanced Maternity & Paternity pay
• Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
• Free on-site parking
• 25 days holiday entitlement
• Free flu vouchers
• Life assurance (linked to pension scheme membership)
• Contributory pension scheme - matched up to 8%
• Save as you earn Sharesave Scheme