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Entry-Level Desktop Support Specialist
Richdale Apartments
A real estate company specializing in the development and management of residential properties.
Provide entry-level desktop support for hardware and software, assist with helpdesk tickets, and perform routine maintenance.
19d ago
Entry-level
Full Time
Omaha, NE
Office Full-Time
Company Size
200 Employees
Service Specialisms
Property Development
Construction Services
Design
Project Management
Architecture
Consulting
Engineering
Sector Specialisms
Residential Apartments
Luxury Apartments
Multifamily Housing
Property Management
Real Estate
Role
What you would be doing
software support
system maintenance
issue documentation
account management
hardware support
problem escalation
Assist users with software installation, configuration, and troubleshooting (Windows, Microsoft 365, and common business applications).
Perform system updates, patches, and routine maintenance.
Document technical issues and resolutions for knowledge sharing.
Support account setup, password resets, and access issues.
Provide first-line technical support for desktops, laptops, printers, mobile devices, and related hardware.
Escalate complex problems to senior IT staff as needed.
Assist with new user onboarding and workstation setup.
Respond to and resolve helpdesk tickets in a timely and professional manner.
What you bring
troubleshooting
computer hardware
networking
time management
comptia
customer service
Eagerness to learn new technologies and processes.
Ability to troubleshoot technical issues with guidance and training.
Strong customer service and communication skills.
Basic understanding of computer hardware, operating systems, and networking concepts.
Reliable, detail-oriented, and able to manage time effectively.
High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) a plus.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
a background check may be required for this position.
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