Investor‑owned New England water utility supplying regulated water and wastewater services.
Leads water quality compliance, lab ops, staff, and regulatory relations for 74 systems
5 days ago ago
$146,240 - $182,800
Expert & Leadership (13+ years)
Full Time
Monroe, CT
Hybrid
Company Size
346 Employees
Service Specialisms
Water Supply
Wastewater Treatment
Utility Services
Environmental Compliance
Infrastructure Maintenance
Water Distribution
Sector Specialisms
Public Water Supply
Wastewater Treatment
Water Resources
Environmental Sustainability
Water Quality Management
Municipal Water Systems
Municipal Wastewater Systems
Utility Services
Role
Description
regulatory compliance
lab operations
lims management
risk register
stakeholder liaison
staff management
Ensures compliance with water quality regulations.
Prepares and implements business plans and budgets that ensure achievement of the Company’s mission, as well as the department’s overall goals and initiatives.
Manages departmental initiatives and metrics including defining targets; developing and implementing plans/actions to ensure targets are met; and monitoring performance.
Maintains a comprehensive understanding of current and potential future water quality regulations.
Provides input on behalf of the Company to State and Federal regulatory agencies during development of water quality regulations that directly impact the Company.
Participates in communication programs in cooperation with the Corporate Communications department.
Collaborates with Supply Operations, Utility Operations, and Engineering to address water quality issues (both immediate/emergency and long-term) to ensure that regulatory requirements and customer expectations are satisfied. This requires an understanding of treatment processes and water chemistry. This includes collaborating with operating departments for immediate/emergency issues. This includes collaborating with the Engineering department for long-term issues that require capital solutions.
Liaison with Local, State and Federal Health Agencies, including presenting to the public and public officials, especially about water quality topics.
Stays abreast of and adheres to all current safety practices in accordance with company policies and industry guidelines and regulations. Expects the same of subordinates.
Act as a Standby Manager if needed.
Directs the operations of the Company’s laboratory and the contract/relationship with contract laboratories.
Manages the department staff, including defining staff roles and responsibilities; engaging staff to identify and address risks and take advantage of opportunities; working with the HR Department to fill open roles; and providing staff with guidance for their professional development.
Participates in community, industry, and company associations and processes to educate and enhance the Company's reputation.
Ensures that the people, processes, and systems (including LIMS and SAMs) are in place to ensure that all required water quality analysis results are collected and reported to regulators.
Leads the Product Quality Team and Lead Steering Committee.
Responsible for water quality related items on the company’s risk register.
Stays apprised of changes in regulatory requirements, risks to water quality compliance, and risks to water aesthetics. Elevate/communicate issues to both operational managers and Senior Management. Collaborate with other departments in developing solutions to issues.
Requirements
staff management
water chemistry
regulations
7 years
bs science
cross‑functional
Ability to manage a professional staff and to work effectively with associates including but not limited to customers, regulators, public officials, scientists, and executives.
Working knowledge of water chemistry/microbiology, regulations, analytical methods, system operations, and Company and regulatory structure.
Seven years experience in water quality management, laboratory management and business management.
BS Degree in Science or equivalent.
Necessary professional skills conducive to managerial integration of dissimilar functions.
Benefits
Job is classified as an exempt position with an annual salary range of $146,240 - $182,800.
After 3 months of successful employment, this role will be eligible for a hybrid schedule (3 days office/2 days remote).
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1857
Year Established
The company was established in 1857 and has since grown into a major utility provider.
$1.675B Acquisition
Acquisition Value
Was acquired by Eversource Energy for $1.675 billion in 2017.
$110M Annual Revenue
Revenue
Generates around $110 million annually from utility services.
1st in New England
Market Standing
It’s the largest investor-owned water utility in New England.
Grew from a local supplier into one of the seven largest U.S. investor-owned water utilities.
Serves Connecticut, Massachusetts, and New Hampshire.
Provides regulated and non-regulated water and wastewater services to over 750,000 people across 70+ communities.
Typical projects include reservoir and dam management, water treatment plant operations, emergency supply restoration, and network upgrades.
Culture + Values
Respect – Being polite and courteous to each other; appreciating the background and opinions of co‑workers and customers alike; understanding that differing points of view and open and honest feedback strengthen work relationships; acknowledging that other people’s time is as valuable as your own.
Responsiveness – Promptly providing information and handling requests; keeping customers and co‑workers updated on the status of their requests; anticipating what needs to be done and doing it; replying to messages in a timely manner.
Responsibility – Being accountable by saying, “The buck stops here!” and resolving problems; going the extra mile or otherwise getting involved, even when it’s not in our job description; asking questions to identify the root cause of problems and directing solutions at those causes; managing our career and educational goals.
Reaching for excellence – Seeking the best way—not always the easiest way—to accomplish our goals; challenging each other on the status quo; relentlessly pursuing higher levels of achievement; incorporating these values into our daily lives.
Environment + Sustainability
2024 Green Fleet Award
Carbon Reduction Achievement
Recognized for electrifying a fleet of 183 vehicles, with the first EV added in 2019. Now includes hybrids, EVs, and charging stations in operation.
$1.7M State Grants
Water Treatment Investment
Secured state grants to implement PFAS removal system at the North Hampton, NH Mill Road Treatment Plant, reducing ratepayer costs.
$5K Sustainability Grants
Employee Recognition Program
Annual Environmental Champion Awards include $5,000 grants for winners to support sustainability projects.
Converted all offices to LED lighting and installed rooftop solar panels at five facilities (Headquarters, Customer Service Center, Operations Center, Easton Lake Plant, Aspetuck Environmental Center)
Recognizes its role as steward of water resources; advocates proactive conservation, environmental protection, and efficient resource use aligned with mission
Inclusion & Diversity
2020
Diversity & Inclusion Award
Earned AWWA Connecticut Section’s Diversity & Inclusion Utility Award, recognized for fostering a safe, caring, and respectful workplace culture.
Top Workplaces 2021
Employee Survey Recognition
Named one of Connecticut’s Top Workplaces by Energage employee survey, emphasizing a culture viewed as respectful, caring, and safe.
2020
Fairfield County Top Workplace
Recognized as a Fairfield County Top Workplace, with employees highlighting respect and responsibility as core values.
2020
Diversity & Inclusion Utility Award
Earned AWWA Connecticut Section’s Diversity & Inclusion Utility Award, recognized for fostering a safe, caring, and respectful workplace culture.
Guided by objectives: improving representation of women, marginalized groups, people with disabilities and veterans; creating inclusive environment fostering creativity and engagement; ensuring transparent communications; engaging diverse external stakeholders and suppliers; leadership accountability; manager training in diversity competencies.
President statement: “We recognize the importance of diversity in the workplace … embracing our employees' talent, unique perspectives, and life experiences translates into continued success”