Instructional Designer
Iso New England Inc.
Design and deliver performance-based training for electricity stakeholders.
22 days ago ago
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Holyoke, MA
Hybrid
Company Size
540 Employees
Service Specialisms
Energy Market Administration
Bulk Power System Operation
Transmission Planning
Transmission Outage Coordination
Generation Interconnection Studies
Load Forecasting
Reliability Risk Analysis
Market Systems IT Support
Sector Specialisms
Energy
Infrastructure
Utilities
Role
What you would be doing
project management
tools development
learning objectives
live training
instructional design
agile development
- Manage complex, multi-product training projects end-to-end, balancing scope, timeline, and quality while modeling effective project management practices.
- Contribute to evolving departmental standards, tools, and processes to increase quality, efficiency, and consistency across projects.
- Partner with content contributors and business partners to analyze needs, define clear learning objectives, and ensure training aligns with ISO’s goals and regulatory requirements.
- Facilitate or support delivery of live training (in-person and virtual) as needed, ensuring sessions are interactive and impactful.
- Lead the design and development of engaging, performance-based training solutions across multiple formats (eLearning, video, ILT, webinars, job aids, tooltips, and more).
- Stay current on instructional technology and learning science trends, introducing new methods and tools where appropriate.
- Apply adult learning principles and agile development methods to create products that meet learners in the flow of work.
What you bring
6+ years
bachelor's
project management
articulate 360
adobe cc
adult learning
- 6+ years of experience designing and delivering learning solutions with measurable impact, ideally in a technical or regulated environment.
- Bachelor’s degree in instructional design, education, communications, technical field, or related discipline; Master’s degree or professional certifications a plus.
- Strong track record of managing multiple complex projects simultaneously and delivering on time.
- Excellent communication and facilitation skills, with the ability to engage diverse audiences and influence content contributors and business partners.
- Proficiency with authoring and creative tools (e.g., Articulate 360, Adobe Creative Cloud, Camtasia, PowerPoint) and collaboration platforms (SharePoint, Asana, LMS/CMS).
- Demonstrated ability to mentor peers, improve team practices, and contribute to a culture of continuous improvement.
- Proven expertise in applying adult learning principles, action mapping, and performance-based design strategies.
- Experience publishing and managing content in enterprise-level learning platforms (Cornerstone, Appinium, or similar).
- Relocation Assistance
- Hybrid work schedule with 2 days/week onsite
- Base salary plus performance bonus program, professional development and tuition reimbursement, enhanced 401k and financial planning, wellness programs with onsite gym, onsite café with free coffee, flexible work hours, access to business networks & more, all in a stable and supportive work environment!
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- employer will not sponsor work visas (e.g., h-1b, f-1/cpt/opt, o-1, e-3, tn, j, etc.).
- pre-employment substance abuse testing will be performed.
Company
Overview
32 GW
Generation Capacity
Oversees the dispatch of generation capacity to meet energy demand across six states.
$6 Billion
Annual Transactions
Conducts competitive wholesale electricity markets with significant annual trading volumes.
$116 Million
Revenues
Generates substantial revenue covering core operations, reliability, and scheduling services, while maintaining careful expense management.
- Born in 1997 from the New England Power Pool, the company was created to bring competition and reliability to a fragmented electric market.
- As a non‑profit ISO/RTO, it oversees minute‑by‑minute dispatch of around 32 GW of generation and 9,000 miles of transmission across six states.
- It operates competitive wholesale electricity markets, with about $6 billion in annual transactions and multi‑year capacity auctions.
- The organization plans a decade ahead, running detailed power system studies to ensure generation, transmission, and imports meet future demand.
- Typical projects include capacity markets, grid planning analyses, and managing the integration of clean energy and imports from Canada.
- A standout fact: it balances natural gas, nuclear, renewables, and import power every minute to serve some 15 million customers.
- Its financials show revenues over $116 million and expenses around $105 million, covering core operations, reliability, and scheduling services.
- Integrity in everything we do
- Commitment to excellence
- Collaboration and teamwork
- Accountability to our customers and stakeholders
- Innovation and continuous improvement
2050
Net Zero Target Year
Aiming for net-zero greenhouse gas emissions across the energy grid by 2050.
- Committed to supporting the region's clean energy transition and ensuring a sustainable future for New England's energy grid.
- Collaborating with industry stakeholders to modernize the grid and integrate renewable energy resources.
- Operational focus includes reducing environmental impact, promoting energy efficiency, and supporting renewable energy resources.
42% Women
Gender Diversity
Percentage of employees who are women.
- Fosters an inclusive and diverse workforce, ensuring all employees feel valued and respected.
- Committed to creating an equitable work environment, focusing on inclusive practices and diverse hiring.
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