Service Advisor I - Parts at Clopay Corporation in Goodyear, AZ | Kablio
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Service Advisor I - Parts
Clopay Corporation
Manufactures residential and commercial garage doors, entry doors, and related products.
Assist customers with parts inquiries, pricing, orders, and tracking for Cornell-Cookson.
5 days ago ago
Junior (1-3 years)
Full Time
Goodyear, AZ
Onsite
Company Size
1,500 Employees
Service Specialisms
Manufacturing
Distribution
Builder Support
Architectural Design Support
Technical Services
Product Visualization
Resource Library
Sector Specialisms
Residential
Commercial
Industrial
Institutional
Retail
Role
Description
quote release
order placement
job sheets
parts pricing
customer communication
Release existing quotes for fabrication.
Communicate with customers verbally and in writing.
Place orders and generate job sheets to be sent to the shop to manufacture product to fill order request.
Provide superlative service and support to customers.
Provide order status, tracking information and ship date information to customers and others.
Improve customer relationships and customer satisfaction.
Processing of parts orders and providing parts pricing for repair order for all products.
Requirements
rolling door
mechanical
data entry
communication
organized
customer service
Rolling door knowledge and mechanical background a plus.
Must be highly organized and have a proven ability to work within a team environment.
Must have experience in a customer service environment communicating with customers, processing or inputing orders and/or high volumes of data entry.
Must possess superior communication skills.
2-5 years experience interacting with customers preferred.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
1964
Year Founded
Marks the beginning of the company's history.
Extensive product portfolio includes garage doors, entry doors, and custom solutions for both residential and commercial applications.
A reputation for innovation and performance, serving both the builder and retail markets.
A subsidiary of Griffon Corporation, with a strong presence in North America and international markets.
Typical projects include high-end residential garage doors, commercial overhead doors, and custom architectural door solutions.
Recognized for its commitment to product durability, aesthetic design, and energy efficiency in all its offerings.
Operates a nationwide network of dealers and distributors, making its products accessible across the United States and beyond.
Culture + Values
4 facilities
Manufacturing Plants
The company operates 4 U.S. manufacturing facilities, emphasizing Made-in-America production.
56 centers
Distribution Network
A network of 56 distribution centers ensures efficient delivery across the United States.
3,000+ dealers
Sales & Service Network
The company works with over 3,000 independent professional dealers and retailers nationwide.
$500k donated
Community Support
Partnership with Habitat for Humanity has provided nearly $500,000 in funding, doors, and installation since 2020.
North America’s largest residential and commercial garage door manufacturer.
Delivers eye-catching, durable and reliable doors—commitment to quality, reliability, and service.
Partners with Habitat for Humanity, supporting community initiatives.
Environment + Sustainability
R-20.4
Energy Efficiency Rating
Indicates high energy efficiency and thermal performance.
4 Plants & 56 Centers
US Manufacturing Network
Decreases transportation emissions through localized production and distribution.
Focus on eco-friendly materials that impact curb appeal and home efficiency.
Community sustainability via reuse—partners in Habitat builds to renovate homes sustainably.
Inclusion & Diversity
3.3/5
Glassdoor Diversity Rating
This score reflects employee sentiment regarding the company's Diversity & Inclusion efforts on Glassdoor, based on 116 reviews.
3.3/5
Indeed Diversity Score
Indeed reports a similar score for Diversity & Inclusion, indicating moderate employee satisfaction with DEI efforts.
68%
CEO Approval
This figure represents the percentage of employees who approve of the CEO, reflecting leadership satisfaction.
~63%
Employee Recommendation
The overall employee recommendation rate on Glassdoor suggests a moderately positive workplace experience.
No public gender-specific statistics or formal DEI targets found.
Articles
Builder Accounts & Support
Architect Resource Guide
Garage Door Resource Center (Architect Portal)