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Customer Service Technician
DR Horton
Handle homeowner warranty repairs, coordinate repairs and ensure satisfaction.
7d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Contractor
Mississippi-Biloxi
Field
Company Size
13,000+ Employees
Service Specialisms
Construction
Sector Specialisms
Residential homes
Role
What you would be doing
subcontractor scheduling
warranty repairs
repair execution
chargeback processing
work orders
compliance oversight
- Schedules and manages subcontractors to make designated warranty repairs
- Develop and maintain good rapport with subcontractors and homeowners
- Evaluates homeowner repair issues to determine if they are warrantable items
- Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
- Processes chargeback documentation and invoices
- Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Ensure all repairs are completed within compliance standards
- Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
What you bring
travel overnight
work overtime
warranty certification
- Ability to travel overnight
- Ability to work overtime
- Certifies warranty work is completed within contractor obligations
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Since 2002
Years as Industry Leader
The company has consistently ranked as America's largest homebuilder since 2002, showcasing its long-term leadership and commitment to the residential construction market.
- Offers a diverse range of homes designed to meet the needs of various life stages, ensuring that there is a home for everyone.
- Renowned for commitment to quality and innovation, notably through the integration of smart home technology in their offerings, providing enhanced convenience and modern living experiences for homeowners.
- Supports homebuyers and homeowners with a suite of tools and resources, facilitating a smooth and informed homebuying process.
- Collaborates extensively with real estate agents to help clients find their ideal homes, demonstrating a strong commitment to customer satisfaction and community engagement.
- fosters a company culture that emphasizes a blend of small business mentality and large-scale operational success.
- maintains a close-knit, collaborative atmosphere among its employees, encouraging open communication and teamwork.
- values hard work, creativity, and professional growth, providing an environment where employees are motivated to learn and advance in their careers.
- culture is described as relaxed yet productive, ensuring that employees feel supported while also being driven to achieve their best.
- prioritizes putting people first, which is reflected in the positive outcomes for their clients, employees, and the communities they serve.
- is actively engaged in enhancing its environmental and sustainability strategies, focusing on energy efficiency, resource management, and reducing greenhouse gas emissions.
- incorporates energy-efficient designs and technologies in its homes to minimize environmental impact and improve sustainability.
- One of their key initiatives includes the integration of smart home technologies, which contribute to energy conservation and efficiency.
- has also been working on improving water management and efficiency, which is crucial for sustainable development.
- measures success through its inclusion in the Dow Jones Sustainability North America Index, reflecting its commitment to sustainable practices.
- is involved in responsible land development and aims to continue enhancing its sustainability reporting and data collection processes to better track and disclose its environmental impact.
26% non-white employees
Diverse Workforce
The company maintains a workforce where 26% of employees are non-white, reflecting a commitment to diversity.
2% increase in diversity
Diversity Growth
There has been a 2% increase in the proportion of non-white employees over the past five years, indicating progress in fostering diversity.
- The company is committed to fostering a diverse and inclusive workplace, recognizing that diversity in backgrounds, experiences, and perspectives enhances their operations and culture.
- The company's inclusion and diversity strategy is reflected in its policies and initiatives aimed at creating an equitable environment.
- The company supports diversity through partnerships with vendors and suppliers who have established their own programs to promote a diverse workforce.
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