Specialized consulting firm providing services in engineering, project management, and construction.
Coordinate utility locate tickets, schedules, and communications for field teams.
1 months ago ago
$51,000 - $64,000
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Duluth, MN
Hybrid
Company Size
350 Employees
Service Specialisms
Integrity Management
Corrosion Protection
Inspection and Testing Services
Regulatory Compliance
Utility Locating
Pipeline Engineering
Mechanical Engineering
Electrical Engineering
Sector Specialisms
Liquids & Natural Gas
Renewables
Water & Stormwater
Manufacturing
Role
Description
data tracking
ticket management
software tools
reporting
tool implementation
coordination
Maintain tracking spreadsheets for tickets, damages, invoicing, and on-time performance.
Support onboarding of new employees including logistics, setup, and communication lists.
Review client reports daily to identify and resolve scheduling errors or late tickets.
Serve as a daily point of contact between LSC supervisors, technicians, clients and contractors.
Participate in project kickoff and coordination meetings as needed.
Collaborate with internal teams to resolve issues, provide updates, and ensure client expectations are met.
Track Watch and Protect assignments through completion, ensuring proper documentation and billing.
Support implementation of standardized project coordination tools and documentation templates.
Support damage investigation reporting and facilitate communication between LSC, clients, and contractors.
Manage and reschedule locate tickets and manage on-time performance tracking.
Coordinate locate tickets, damage investigations, and Watch and Protect activities with field supervisors, technicians, and clients.
Promote a team-oriented environment built on accountability, dependability, and trust.
Submit map corrections, structure access requests, and related documentation accurately and promptly.
Learn and apply key software tools such as Utilisphere, DigTix, FieldSmart, and client communication platforms.
Prepare weekly and monthly summaries for project management and client reporting.
Prepare weekly progress updates, manage invoicing, and track project costs to support accurate reporting.
Maintain technician schedules, availability, on-call rotations, and Watch and Protect calendars.
Follow established LSC and client processes while identifying opportunities to enhance workflow and accuracy.
Participate in client meetings to review operating performance and discuss schedule or ticket updates.
Requirements
bachelor's
2 years
microsoft office
communication
scheduling
time management
Occasional lifting of up to 25 pounds and limited exposure to field environmental or varying weather conditions.
Bachelor’s degree or equivalent education in a related field preferred.
Excellent written and verbal communication skills with a professional, customer-focused approach.
Ability to work in an office environment for extended periods and communicating frequently with field personnel.
Ability to travel up to 10% as project needs require.
Minimum two years of experience in coordination, scheduling, or administrative support role; experience in utility locating, construction, or energy services preferred.
Strong organizational and time management skills with the ability to prioritize competing tasks.
Proficiency in Microsoft Office Suite (Excel, Word, Project), and ability to learn new software tools quickly.
Communicate clearly and professionally to resolve scheduling conflicts, respond to callbacks, and address field inquiries.
Demonstrated dependability and adaptability in managing multiple priorities under pressure.
Ability to work a standard work week with flexibility during peak locate seasons.
Willingness to work outside standard business hours when field teams are active to address questions or concerns.
Benefits
Company paid life, AD&D, and short/long term disability
Paid holidays (twelve per year)
Flexible work options
Tuition reimbursement
401K/Profit Sharing (6% company match)
Medical, Dental, Vision Insurance
Paid time off (PTO)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a vision to offer tailored engineering solutions, bringing decades of expertise in various sectors.
A trusted partner in both public and private sectors, supporting projects that transform cities and industries.
Projects range from complex transportation networks to energy infrastructure, reflecting versatility and deep technical knowledge.
Innovative approaches to project management ensure seamless execution, even in challenging environments.
A strong presence in key infrastructure sectors, helping clients tackle projects from the ground up with precision and reliability.
Culture + Values
We are committed to high standards of professionalism and integrity in everything we do.
We work as a team to achieve client goals with a focus on long-term relationships.
We continuously challenge ourselves to improve, innovate, and deliver exceptional value.
We respect and value the contributions of all individuals.
We approach every project with a sense of responsibility and accountability.
Environment + Sustainability
2030
Net Zero Target
A commitment to achieving net zero emissions by the year 2030.
Committed to reducing the carbon footprint through energy-efficient practices.
Sustainability efforts include reducing waste, conserving resources, and promoting renewable energy solutions.
Assists clients in achieving their environmental goals, including implementing sustainable infrastructure solutions.
Inclusion & Diversity
We foster a work environment that values diverse perspectives and backgrounds.
Our goal is to ensure equal opportunity for all employees, regardless of gender, ethnicity, or background.
We actively recruit a diverse talent pool and provide training programs to support career growth for all individuals.