Helpdesk Team Leader (Dayshift)

City Facilities Management Holdings Ltd

Lead a helpdesk team to deliver customer service for a UK supermarket client.

9 days ago ago

£28,641

Expert & Leadership (13+ years), Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)

Full Time

Glasgow, Scotland, United Kingdom

Onsite

Company Size

3,500 Employees

Service Specialisms

Facilities Management

Maintenance Services

Mechanical Services

Electrical Services

Building Services

Cleaning Services

HVAC Services

Security Services

Sector Specialisms

Retail

Food and Consumer Goods Distribution

Commercial Estate

Healthcare (NHS Trusts)

Planned and Reactive Maintenance

Public Spaces

Education (Schools, Colleges, Universities)

Grocery

Role

Description

Requirements

Benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

Culture + Values

760 audits

Health & Safety Excellence

The company conducted over 760 health and safety audits in 2020, emphasizing the importance of HSE standards for every employee.

70% promoted

Leadership Programme Success

Over 200 graduates of the Pathways leadership programme advanced into leadership roles, showcasing the company's investment in employee growth.

50% SME spend

Procurement Commitment

The company dedicates over 50% of its UK spend to supporting SMEs, exceeding the government's 33% target.

Environment + Sustainability

49.7% Reduction

GHG Emissions Target

Reduction in Scope 1 & 2 greenhouse gas emissions by 2030, validated by the Science Based Targets initiative.

15% Energy Savings

Client Stores Initiative

Energy use reduction achieved across client stores in the US through various sustainability programs.

34% Energy Reduction

Retailer Case Study

Example showing significant improvements in energy efficiency and carbon reduction over years.

25 MW Demand-Response

ENough Project Contribution

Deployment under the EU Horizon 2020 project focused on food chain decarbonization.

Inclusion & Diversity

Over 200 Graduates

Pathways Leadership Programme

Initiative with a successful track record of developing future leaders, with 70% of participants advancing into leadership roles.

Articles

City Facilities Management - Careers

City Facilities Management - Services

City Facilities Management - About Us