Landis+Gyr
Leading global provider of integrated energy management solutions supporting smart grids and utilities.
11 hours ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Noida, Uttar Pradesh, India
Office Full-Time
Company Size
6,900 Employees
Service Specialisms
Sector Specialisms
Description
crm documentation
troubleshooting
root cause
emergency fixes
on‑call support
release install
- Ensure CRM tasks are fully documented and resolved or escalated to Development within SLA guidelines
- Lead projects that increase productivity or customer service
- Provide end‑to‑end troubleshooting for deployed products and solutions
- Deliver root cause analysis and recommend solutions for advanced support issues
- Proactively follow up on customer issues to ensure concerns are addressed accurately and promptly
- Implement emergency fixes for critical issues
- Act as a liaison to other business units within the company
- Collaborate with other business units to enhance the product line
- Provide on‑call support for 12 hours (06:00‑18:00 IST) on a rotational basis
- Install system releases
Requirements
troubleshooting
hardware
software
engineering degree
multitasking
communication
The Product Support Specialist provides in‑depth support for technical issues escalated from Service Desk/L1 during OTA and ATR phases. The role drives these issues to resolution, fully documents outcomes and cross‑trains Service Desk staff, while collaborating with Development, Engineering, SQA and Product Management. Deep knowledge of the company's hardware and software products and superior troubleshooting skills are essential.
Required qualifications include a Master’s or Bachelor’s degree in Engineering or equivalent, proven multitasking ability and strong interpersonal and communication skills. Candidates must be able to work independently or within a team and demonstrate excellent verbal and written communication, an adaptive collaborative approach, and the ability to build strong cross‑department relationships.
Benefits
Landis+Gyr offers competitive compensation, region‑specific benefits, and comprehensive employee development programs such as mentorship and training. The company promotes a diverse, inclusive and global culture that champions innovation, lifelong learning and meaningful impact toward a sustainable future.
- No night shifts required
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
$2.0B in FY 2023 Sales
Revenue Achievement
The company achieved significant financial success, reflecting its growth and market presence.
9 million tons CO₂ avoided
Carbon Savings
The company contributed to environmental sustainability through smart metering solutions.
125M devices installed
Global Deployments
This figure highlights the widespread adoption and impact of the company's technology worldwide.
2020 Google Cloud AI
Tech Partnership
A pioneering collaboration that advanced the company's innovation in smart grid solutions.
- Founded in 1896 in Switzerland, it began manufacturing electricity meters and steadily expanded overseas by the 1920s.
- By the 1980s it introduced digital meters, and through early 2000s acquisitions (Enermet, Hunt, Cellnet) became a global AMI leader.
- After ownership by Toshiba and a 2017 IPO on the SIX Swiss Exchange, it now operates in over 30 countries.
- Typical projects include deploying advanced metering infrastructure, grid‑edge intelligence, EV charging, water and street‑lighting networks.
- They partner on grid modernization with utilities (electric, gas, water), offering smart meters, data analytics, and asset management platforms.
Culture + Values
- Customer Intimacy – We are a trusted partner and deliver on our commitments
- Uncompromising Performance – We strive to deliver high quality on time, every time
- Innovative Technology – We passionately innovate true differentiators for our customers
- Entrepreneurial Spirit – We empower teams to drive results with a can‑do attitude
- Sustainable Impact – We manage energy better for a more sustainable world
Environment + Sustainability
Net zero by 2050
Carbon Neutrality Target
Aim to achieve carbon neutrality by 2030 and net-zero emissions across all scopes by 2050.
42% reduction
Science-Based Emissions Target
Committed to reducing Scope 1 and 2 emissions by 42% by 2030, aligned with science-based targets.
96% renewable power
Renewable Electricity Usage
Dedication to using 96% renewable electricity in FY 2024 to minimize environmental impact.
EcoVadis Platinum
Top Sustainability Ranking
Received the EcoVadis Platinum Medal, placing in the top 1% of companies globally.
- Achieved 67% reduction in Scope 1 and 2 emissions since baseline year
- Avoided 9.0 million tons of CO₂ through installed smart meters in FY 2024
- Reduced Scope 1 and 2 emissions intensity to 0.19 kg CO₂ per USD 100 revenue (from 0.30 kg in FY 2023)
- Cut Scope 3 emissions intensity by 12% per USD 100 revenue in FY 2024
- Decreased waste generated by 19% in FY 2024
- Reduced lost-time incidents by 33% in FY 2024
- Performed 257 supplier risk assessments and 52 ESG audits in FY 2024