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Operations Strategy Analyst

Just Energy

Provides energy solutions, offering electricity and natural gas services to residential and commercial customers.

Analyze operational metrics, revenue, credit & collections to drive performance and strategy.

2d ago

Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Mississauga, Ontario, Canada

Remote

Company Size

1,000 Employees

Service Specialisms

Electricity supply

Natural gas supply

Fixed‑rate energy plans

Variable‑rate energy plans

Green energy products

Solar incentive programs

Energy efficiency solutions

Commercial energy services

Sector Specialisms

Electricity

Natural Gas

Energy Efficiency Solutions

Renewable Energy Options

Residential

Commercial

Utilities

Role

What you would be doing

collections analysis

campaign monitoring

systems testing

metrics monitoring

vendor management

scenario modeling

Provide support to operations teams to ensure critical credit and collections tasks are executed without gaps.
Audit customer collections interactions (e.g., call reviews) to identify process or training improvement opportunities.
Analyze collections performance, identifying trends, risks, and opportunities for improvement.
Partner with legal, compliance, and regulatory teams on customer communications, including collection letters and notifications.
Support testing and validation of new system changes or process enhancements.
Track and manage action items from strategy sessions, ensuring accountability and timely follow-through.
Analyze campaign performance, identify blockers, and recommend process or technology enhancements.
Monitor key operational metrics to identify anomalies and deviations that present further opportunity to investigate into potential revenue compression or losses. Then work with he respective business leaders to nail down the issue and bring forth action plans to correct them.
Manage vendor performance for inactive collections accounts by evaluating outcomes and escalating issues or proposing solutions.
Conduct feasibility and impact assessments on strategic options, including scenario modeling and what-if analyses.
Oversee and monitor outbound collection campaigns (dialers, technology-enabled notifications) to maximize effectiveness and recovery rates.

What you bring

bachelor's

excel

sql

crm

problem solving

communication

Bachelor’s degree in finance, Business, Data Analytics, or a related field.
Strong communication skills; able to articulate complex issues clearly and confidently.
Proficiency in MS Excel (intermediate required). SQL knowledge preferred but not required.
Highly adaptable and comfortable managing multiple projects and shifting priorities.
2-3 years of business analysis experience in a related field of business is required.
The ability to directly influence operational performance and customer experience.
Experience with dialer platforms, CRM/Marketing Cloud, or analytics tools is strongly valued.
Strong analytical skills with the ability to interpret performance reports, identify root causes, and provide actionable insights.
Previous work experience must demonstrate proven critical thinking and problem-solving abilities as an Analyst

Benefits

The commodity and non-commodity business revenue trends by revenue categories factoring in seasonality to isolate any potential anomalies and get ahead of potential revenue leakages. This kind of a data driven study of trends will involve a broader understanding of the products we offer, the credits and discount trends, the non-commodity bundles such as Sustainability Bundles, Water Filtration products, Smart Thermostats etc., especially as they flow into our traditional commodity products in the form of discounts and offers as part of our value-added product strategy.
Exposure to senior leadership and mentorship opportunities.
A collaborative and dynamic work environment with opportunities to innovate and improve.
Dynamic open-door environment for motivated professionals who love problem solving and are eager to explore and understand our cross-functional business

Training + Development

Information not given or found

Interview process

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Visa Sponsorship

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Security clearance

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