Manager, Governance & Performance

Description

• Collaborates with account and product line leaders to develop action plans to remediate performance gaps for and resolving business issues.
• Performs calculations and analysis to fulfill requirements including but not limited to performance reporting, occupancy cost allocation and chargeback, budget to spend variance reporting.
• Conducts analysis including but not limited to process analysis and service delivery impact.
• Perform ad hoc audits and reporting of key business issues pertaining to client operations.
• Collaborates with the client and account or product line leaders to identify and establish performance metrics, baseline levels and improvement targets.
• Supports the development of roadmaps to achieve client requirements for greater value creation. Develops and recommends options to support the implementation of roadmaps.
• Generates and compiles data from multiple data sources using various business intelligence tools and information management systems.
• Conducts value analysis, identifies, develops and recommends value creation and efficiency opportunities based on findings as well as understanding of clients’ business strategy and needs.
• Supports innovation initiatives through activities including but not limited to maintaining current awareness of industry trends and practices, conducting analysis, utilizing out-of-box thinking to develop and recommend innovative solutions.
• Identifies solutions to implement changes in internal processes and technologies for the assigned account. Collaborates with the account and product line team to implement changes.
• Supports strategic initiatives by conducting value analysis, recommending solutions and developing plans to achieve desired results. Monitors the execution of strategic initiative plans to ensure proper execution and achievement of desired outcomes.
• Collaborates with relevant stakeholders to amend master services agreement.
• Creates and submits business cases for account and product line leader approval.
• Participates in Strategic Information Management Council to share best practices. Leverages and implements best practices within assigned account.
• Interface with relevant stakeholders to understand business process related issues and to facilitate innovative solutions to traditional problems. Liaises with information technology system administrators (Computer Maintenance Management System, Annual Building Inspection, and Oracle Financials) to resolve field issues, as required.
• Collaborates with relevant stakeholders to ensure data integrity of operations data within applicable databases for assigned account.
• Implements and communicates performance metrics, expectations and requirements to account and product line team.
• Train field personnel and system users in the correct operation of business tools, processes and procedures.
• Prepares various reports including but not limited to performance reports and scorecard reports to assist with business communication and decision making.
• Compiles, monitors, measures, analyzes and reports performance results.
• Supports process improvement efforts. Participates in business process audits and analysis to determine process effectiveness and to identify areas for improvement. Participates in the review, development and refinement of business processes. Leads the implementation, facilitates the adoption of processes and monitors for compliance for the assigned account.
• Audits account and product line team’s work execution to ensure compliance with factors including but not limited to internal processes and service delivery obligations.
• Monitors action plan for progress.
• Participates in client meetings with the account and product line leader to obtain approval of recommendation.
• Prepares governance and performance materials including client reports.
• Recommends solutions to remediate performance gaps and resolve business issues.
• Compiles, maintains and analyzes large volume of real estate portfolio data to support various reporting, benchmarking and analytical requirements in pursuit of Innovation Scenarios.
• Participates in client meetings to discuss client requirements. Develops and recommends solutions for client requirements. Facilitates the execution of client requirements with the account or product line team and the client.
• Provides business support for account level changes to meet client requirements by identifying impact and process changes.
• Develop and distribute key process metrics and information to internal customers.
• Conducts root cause analysis and identifies business issues contributing to performance gaps.

Requirements

• University degree
• Creative, innovative, out-of-the-box thinker.
• Expert level business and strategic analytical abilities.
• Exceptional client service orientation.
• Expert ability to establish strong partnerships with the client representatives at the senior management to executive management level.
• Exceptional verbal and written communication skills.
• Very strong attention to detail.
• Ability to handle a large volume of information and accurate management of large datasets
• Exceptional problem solving and solution identification and development abilities.
• 5-10 years of strategic analysis, business analysis or continuous improvement work experience.
• Exceptional organizational, multi-tasking abilities.
• Exceptional business acumen.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance