Inventive electrical connection and protection solutions enabling safer, more resilient systems worldwide.
The successful candidate will lead a high‑performing team of customer‑experience professionals, overseeing daily mailbox updates, order entry, call coverage and adherence to Customer Care benchmarks. They will plan and implement key initiatives with the Director of Customer Care, resolve escalated issues, and cultivate a culture that puts customers at the heart of everything. Collaboration with cross‑functional teams such as Sales, Logistics and Operations will be essential to advocate for customer needs and drive continuous improvement. Additionally, the leader will monitor service quality, maintain company standards, and train new team members.
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. nVent’s Electrical Connections segment is seeking a seasoned leader to drive customer experience initiatives across the US and Canada. This role is critical to enhancing customer journey strategies within a fast‑paced, innovation‑driven environment.
The ideal candidate holds a bachelor’s degree (preferred) and brings over five years of customer service or care experience, preferably within a manufacturing or distribution setting, including at least two years in a managerial role. Proficiency with Microsoft Office, ERP systems and Salesforce CRM is required, along with strong initiative, communication, teamwork and analytical abilities. Experience in process improvement, digitalization and omnichannel service delivery, as well as the ability to inspire teams and build strong stakeholder relationships, is essential.
This position is based at nVent’s Solon, Ohio manufacturing campus and requires on‑site presence four days per week. The role offers the opportunity to work within a dynamic global organization while contributing to the regional market in the US and Canada. Employees benefit from direct interaction with cross‑functional groups and a vibrant campus environment.
nVent offers a comprehensive benefits package for eligible full‑time employees, including medical, dental, vision, flexible spending accounts, disability, life and accident insurance, as well as a 401(k) plan with company match and an employee stock purchase plan. Additional perks comprise tuition reimbursement, caregiver and parental leave, backup care services, paid time off (including volunteer time), a well‑being program, and legal and identity‑theft protection.