Largest U.S. supplier of structural building products, components and services to residential construction pros.
Provide sales and customer service to retail customers, handling orders, estimates, and support.
2 days ago ago
Junior (1-3 years)
Full Time
Daphne, AL
Field
Company Size
29,000 Employees
Service Specialisms
Building Materials
Construction Services
Design
Engineering
Project Management
Supply Chain Management
Logistics
Manufacturing
Sector Specialisms
Residential
Commercial
Industrial
Infrastructure
Energy
Heavy Civil
Marine
Transport
Role
Description
inventory control
order entry
material estimating
tool operation
customer workshops
sales
Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
Reaching-extending the hand(s) and arm(s) in any direction.
Participates in coordinating and conducting customer workshops.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Enters orders into system and schedules delivery of products.
Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
Requirements
material handling
microsoft office
erp
safety
sales techniques
customer service
Knowledge of and ability to use motorized and non-motorized material handling equipment
Strong customer service skills
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Subject to both typical office environment and outside locations with temperature and weather variations.
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
Demonstrates strong detail orientation skills
Knowledge of company products, competitor’s products and company standards
Knowledge of basic sales techniques, concepts and the ability to influence and persuade
Good verbal and written communication skills
Knowledge of company product pricing, discount and estimating formulas and guidelines
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Survived the Great Recession, then expanded rapidly through acquisitions like ProBuild (2015) and merger with BMC (2021).
Projects range from single-family homes to light commercial builds, including off-site prefabricated trusses, panels, and millwork.
Invests in digital tools (e.g., MyBLDR.com via acquisition of Paradigm) and factory-built components to streamline homebuilding.
Maintains its own fleet of trucks and in-house installation services, offering one-stop solutions that most competitors lack.
Stands out for integrating over 60 acquisitions while keeping local teams, and executing major share buybacks alongside growth.
Culture + Values
Dedicated to meeting customer needs and providing high-quality products and services.
Operates with honesty, fairness, and transparency in all actions.
Committed to excellence and continuous improvement in all business areas.
Holds all members to high standards of performance and ethical conduct.
Collaborates to leverage strengths and achieve common goals.
Environment + Sustainability
Commitment to reducing carbon footprint across operations and supply chain.
Focus on energy efficiency in manufacturing and distribution processes.
Sustainable product sourcing and eco-friendly materials usage.
Investing in renewable energy initiatives for company facilities.
Inclusion & Diversity
Goal to increase gender diversity within leadership roles.
Focused on creating an inclusive work environment where all employees feel respected and valued.
Developing programs aimed at increasing women in construction-related roles.
Tracking and reporting on gender and diversity metrics within the workforce.