Inside Sales Representative I Inside Sales

Description

• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Reaching-extending the hand(s) and arm(s) in any direction.
• Participates in coordinating and conducting customer workshops.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Enters orders into system and schedules delivery of products.
• Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.

Requirements

• Knowledge of and ability to use motorized and non-motorized material handling equipment
• Strong customer service skills
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Subject to both typical office environment and outside locations with temperature and weather variations.
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Demonstrates strong detail orientation skills
• Knowledge of company products, competitor’s products and company standards
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Good verbal and written communication skills
• Knowledge of company product pricing, discount and estimating formulas and guidelines

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance