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Service Writer
Wagner Equipment
Coordinate and schedule all service work and parts order entry for machine repairs while managing related work order and paperwork responsibilities.
15d ago
$71,000 - $97,000
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Albuquerque, NM
Onsite
Company Size
9 Employees
Service Specialisms
Equipment Rental
Construction Services
Maintenance
Repairs
Parts Supply
Heavy Equipment Solutions
Engineering Services
Logistics Support
Sector Specialisms
Construction
Mining
Oil & Gas
Agricultural
Forestry
Waste Management
Material Handling
Data Processing
Role
What you would be doing
work order review
team supervision
customer communication
requisition processing
work verification
workload management
- Reviews work orders, warranty jobs, daily hours & determines
- Directs Service Clerk in clerical functions where applicable
- Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas
- Checks all requisitions for proper coding
- Reviews and approves daily hours on each work order
- Assigns work orders and schedules workload of technicians
- Figures dollar amounts on firm rates
- Complete & submit parts exchange core reports in a timely manner
- Schedules and maintains records on safety training, vehicle inspections, etc.
- Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed
- Coordinate with customer regarding service estimate, approval, prior to beginning work
- Provides input into the annual Performance Reviews
- Creates service estimate for customers prior to beginning work
- Reviews service Work In Progress for work orders closed in shop and open in service accounting
- Initiates and closes all shop work orders as necessary
- Organize & Maintain all paperwork for workorders, current library of publications, & file on PO’s and canceled PO’s
What you bring
simsi
et/sis
microsoft
technician
high school
dbs
- 1+ years supervisory/management experience
- Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
- Basic knowledge of SIMSI
- 2 years vocational training preferred
- Intermediate knowledge of ET/SIS/SIS Web/STW
- 3+ years customer service experience
- Basic knowledge of Microsoft Word and Outlook
- Standing, walking, talking, sitting, use of hands & hearing
- Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
- Noise: Moderate
- Warranty training/knowledge
- Ability to direct the work of others
- Ability to work in a fast-paced environment
- High School Diploma or GED
- Safety & Product Knowledge
- 5+ years’ experience as a technician or comparable position
- 1+ years sales experience
- Basic knowledge of DBS
- 3+ years administrative/clerical experience
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
- CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
- Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
- Life and AD&D Insurance
- Tuition Reimbursement
- Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
- Employee Assistance Program (EAP)
- Medical, dental, and vision insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre-employment background checks
- drug/alcohol testing
- fit for duty testing
- any other job-related tests/screenings
Company
Overview
Founded in 1957
Year of establishment
The company was established in 1957, marking over six decades of expertise in HVAC and cooling solutions.
$1M Revenue
Annual revenue range
The company operates with modest yet sustained revenue, delivering high-impact solutions to its clients.
Six Decades Strong
Years of service
The company has consistently provided trusted, comprehensive HVAC solutions for over six decades.
- Building a reputation by solving complex HVAC and cooling challenges across industries.
- Evolved through acquisition and new leadership, maintaining engineering excellence.
- Offers turnkey solutions from custom coil design to full installation and commissioning.
- Specializes in mission-critical data center cooling, clean-room HVAC for biotech/electronics, QA lab environments, and industrial plant systems.
- Design services emphasize precision, including custom coil replacements, humidity/temperature control, and engineered heat-transfer systems.
- Remains a one-stop shop, integrating engineering, training, and long-term support under one roof.
- Safety - Always ensuring a safe working environment for all employees.
- Customer Commitment - Focusing on customer satisfaction and service excellence.
- Integrity - Doing what is right, even when no one is watching.
- Innovation - Continuously improving processes, products, and services.
- Teamwork - Working collaboratively to achieve common goals.
- Excellence - Striving for excellence in all aspects of the business.
- Accountability - Taking responsibility for actions and results.
- Commitment to sustainability through responsible resource use and environmental stewardship.
- Focus on reducing carbon footprints in operations and product offerings.
- Support for sustainable practices in equipment sales, service, and rentals.
- Aim to provide equipment solutions that are energy-efficient and environmentally friendly.
- No clear net-zero target date mentioned on available platforms.
- The company has made a commitment to diversity and inclusion, but specific strategies or results are not available from publicly provided sources.
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