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Found

Resident Experience Team Member (Nights)

Company logo
Found
Digital performance experts helping brands grow online via SEO, paid media, data & AI.
Night resident experience member handling resident issues, events, and property upkeep.
5d ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Manchester, England, United Kingdom
Onsite
Company Size
60 Employees
Service Specialisms
Recruitment
Talent Acquisition
Consulting
Executive Search
Technology Staffing
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
issue resolution
resident engagement
property maintenance
safety compliance
event management
data security
  • Tackle resident issues head-on and turn frowns upside down with stellar solutions.
  • Engage with residents, ensuring their voices are heard, listening to feedback and ideas to review service delivery and enhance community events.
  • Keep the property looking sharp and running smoothly – you won’t be afraid to litter pick when needed.
  • Have a solid understanding of health and safety regulations, to keep everyone safe and sound. Safeguard sensitive information with expert discretion, ensuring that every confidential detail stays secure and private.
  • Speak up with fresh ideas and clever solutions to keep things running smoother than ever.
  • Represent our brand with flair and consistency, making sure every interaction shines.
  • Conduct regular property checks to ensure everything is in prime condition and up to our high standards.
  • Jump into action for maintenance needs and keep everything running without a hitch.
  • Ensure prompt and effective responses to resident questions, requests, google reviews and feedback.
  • Bring and champion market best practice
  • Dive into new challenges with a hands-on approach, tackling challenges and processes before they even get a chance to become a problem.
  • Assist or lead exceptional onsite events that deliver top-tier service and fantastic reviews.
  • Assist with managing and maintaining apartments to ensure a seamless and enjoyable living experience for everyone.
What you bring
communication
negotiation
customer service
adaptability
proactive
organization

We need someone who has passion and experience in delivering exceptional customer service for a range of customers above all else, ideally within the residential sector.

We are looking for a Resident Experience Team Member (Nights) to join our friendly and growing team. We are searching for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events.

  • The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams
  • Up for change and can adapt easily
  • Confident and proactive approach
  • Able to work with autonomy and demonstrate initiative
  • Master the art of organization with a knack for handling paperwork, filing and record keeping, turning a mountain of documents into a perfectly ordered masterpiece.
Benefits
  • 25 days annual leave (+ bank holidays) - increasing with service
  • Access to gym membership discounts, cycle2work, health cash plans and more
  • YAY Day - A dedicated day for strengthening relationships and collaboration through fun group challenges, creative workshops, and team activities, fostering a stronger community.
  • Fearless Fund - We empower personal and professional development by offering support for experiences that challenge and inspire you, from attending conferences to pursuing certifications.
  • Together, we win - Celebrating team success with shared experiences
  • Feel great, do great - we will be offering you different wellness programs designed to support your health, resilience, and growth.
Training + Development
Information not given or found
Company
Overview
2005
Year Founded
The company was established in London.
12+ Years
Experience
The company has over 12 years of experience in performance-first marketing.
2025
Award Recognition
Awarded as a multi-category finalist at the UK Digital Excellence Awards.
  • Found evolved into a premier everysearch digital agency blending creativity and cutting-edge data.
  • They’ve grown through performance-first thinking, integrating SEO, PPC, paid social, content and analytics.
  • Typical clients range from global B2B and B2C brands — including PUMA, Unilever and Toolstation — seeking standout online growth.
  • Deep specialisms span data science and AI-powered marketing, with proprietary platform Luminr powering smarter insight.
  • They deliver award-shortlisted results including multi-category Finalist honors at UK Digital Excellence Awards 2025.
  • Often working at the intersection of tech and storytelling, they craft campaigns optimized across search engines and social platforms.
  • Unusual fact: branded “The Everysearch Agency,” they treat every online interaction — from Google to TikTok — as search.
Culture + Values
Environment + Sustainability
Inclusion & Diversity
57% Female
Team Gender Breakdown
The current gender distribution across the team reflects a 57% female composition.
28% Minority
Ethnic Diversity
28% of the team identifies as part of an ethnic minority group, indicating progress in representation.
1.09% Salary
Gender Pay Gap
Women earn 1.09% more on average than men overall, with some variation across management levels.
  • Annual DE&I survey and full salary & promotion benchmarking assessment as per 2023 DNA Report
  • Women earn on average 1.09% more overall; middle management: women earn slightly more; senior leadership: men earn slightly more
  • 2024 commitments: “Never stop evolving”, “Diverse talent engagement”, “Proactive inclusivity”, “Empowering voices” as strategic DE&I goals
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