Dalcour Maclaren
Providing land and property solutions for infrastructure, energy, and utilities projects.
2 days ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bicester, England, United Kingdom
Hybrid
Company Size
250 Employees
Service Specialisms
Sector Specialisms
Description
system availability
incident response
change requests
saas ops
governance
continuous improvement
The Systems Operations Lead role is a proactive, technically skilled position responsible for the business-as-usual availability and support of our core systems. It focuses on day-to-day technical, administrative and user support across a diverse SaaS and internal platform ecosystem, with Workday, Microsoft SharePoint, Azure and Power Apps as primary responsibilities. This newly defined role separates routine BAU support and minor enhancements from strategic development work, while also handling small user-led enhancements. The incumbent will manage downtime, plan changes and ensure systems remain secure, available and valuable.
- Ensure smooth, reliable operation and availability of key business systems (Workday, SharePoint, Azure).
- Monitor system performance, respond to incidents, and provide diagnostics and resolution.
- Support small change requests: verify, classify, and route them appropriately.
- Work across a broad SaaS ecosystem, including platforms such as Monday.com.
- Maintain IT Operations capacity for business-as-usual support of identified systems.
- Document acceptance criteria and transfer knowledge for significant system changes.
- Participate in governance processes to align work with approved priorities and strategy.
- Contribute to continuous improvement of system development practices, tools, and standards.
- Stay current with platform updates, especially Workday, and propose innovation opportunities.
- Work independently, prioritize support requests, and collaborate effectively with cross‑functional teams.
- Communicate clearly with both technical and non‑technical stakeholders.
- Comfortably operate across the full IT ecosystem, coordinating SMEs and 3rd‑line support as needed.
Requirements
workday
sharepoint
azure
saas
itil
communication
The role requires strong experience in operating, configuring and administering Workday, SharePoint and Azure, as well as proven ability to support SaaS and cloud-based solutions. Candidates must work independently, prioritize support requests, collaborate with cross-functional teams and possess a solid understanding of change management and ITIL. Excellent communication skills are essential for engaging both technical and non-technical stakeholders.
- Demonstrate strong experience in system operation, configuration, and administration of Workday, SharePoint, and Azure.
- Proven ability to support technical solutions across SaaS and cloud‑based ecosystems.
- Possess a solid understanding of change management and ITIL frameworks.
Benefits
We offer a comprehensive benefits package that supports work-life balance, health, and long-term financial security. Flexible working arrangements, generous annual leave, health memberships, pensions, life insurance and a range of family-friendly policies are complemented by professional development and wellbeing initiatives. Dalcour Maclaren is an equal‑opportunity employer committed to fostering an inclusive workplace.
- Annual bonus scheme.
- 25 days annual leave plus a birthday day.
- Vitality Health Membership with private healthcare and gym discounts.
- Flexible working through the ‘Flexible Advantage’ programme.
- Pension scheme via The Peoples Pension.
- Life insurance at 4x base salary.
- Free on‑site parking at non‑city centre offices.
- Cycle‑to‑work scheme.
- 26 weeks paid maternity leave and 2 weeks paid paternity leave.
- BHN Extras discounted gift cards for popular retailers.
- Electric Vehicle Salary Sacrifice Scheme (after 1 year of service).
- Sabbatical policy (after 3 years of service).
- Paid professional development study leave.
- Military service paid leave (7.5 days per year).
- Employee Assistance Programme and broader mental health & wellbeing support.
- Two company‑wide events annually plus multiple office socials throughout the year.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
2001
Year Founded
The company has been active in the land and property services industry for over two decades.
- Quickly became a key player in land and property services.
- Specializing in supporting infrastructure, energy, and utility projects across the UK.
- Core focus on innovative solutions in land access, project management, and property services.
- Manages projects in energy, transport, utilities, and water sectors with a diverse team.
- Oversees large-scale energy and infrastructure developments, ensuring smooth land acquisition and project execution.
- Worked with major clients in the renewable energy sector, helping to build wind farms and solar plants.
- Reputation for effective project delivery from conception to completion.
- Strong presence in the utilities sector, facilitating key projects like water management and transmission line installations.
Culture + Values
- Driven by a passion to deliver high-quality work on time, every time.
- Aim to provide a great working environment where people can thrive and develop their careers.
- Committed to collaboration, integrity, and always putting clients first.
- Promote a culture of continuous learning and professional development.
- Take pride in the ability to work as a team and maintain strong relationships.
Environment + Sustainability
2050
Net Zero Commitment
Aiming to achieve Net Zero carbon emissions by 2050.
- Actively reducing carbon footprint by investing in energy-efficient solutions.
- Enhancing sustainability through resource-efficient operations and promoting renewable energy use.
- Adopted an environmental management system aligned with ISO 14001.
- Regular audits are conducted to assess and improve the sustainability of their operations.
Inclusion & Diversity
- Strives to create a culture of inclusivity where all individuals are valued and respected.
- Has a gender-balanced workforce, with a focus on encouraging female leadership.
- Ensures opportunities for career progression are accessible to everyone, irrespective of gender or background.
- Conducts regular reviews of diversity metrics to monitor and improve inclusive practices.