Description

The role of Regional Technical Services Engineer (EMS) covers the south‑central UK, ideally based between Oxford and west London, with other reasonable locations considered. This field‑based position involves travelling to meet customer visit requirements and acting as the technical point of contact for customers and sales colleagues on the EMS product portfolio. Responsibilities include planning and delivering field support, supporting sales activities, and providing technical product training.

• Attend sites where EMS products are installed to provide technical assistance to installers/maintainers.
• Complete site visit reports in line with company requirements.
• Respond to and follow up technical enquiries as needed.
• Supply regional and out‑of‑area technical support when required.
• Conduct customer trainings on EMS products after appropriate qualification.
• Perform radio site surveys to support company sales efforts.
• Maintain and develop existing customer relationships aligned with company objectives.
• Liaise with the internal Technical Support Department regarding site technical information.
• Participate in technical conference calls to discuss regional site assistance needs.
• Ensure all activities meet company targets and timescales.
• Attend and present at customer and internal meetings per regional and company goals.
• Adhere to company health and safety policies and equipment care requirements.
• Highlight additional training needs to the Technical Services Manager for action.
• Provide feedback on new and existing product functionality/operation.

Requirements

• Minimum 3 years of relevant experience in the Fire & Security industry (mandatory).
• Strong understanding of fire and security industry codes of practice.
• General knowledge of EMS products and services (advantage).
• Proficient with MS Office, internet, and email.
• Native or fluent English language skills.
• Full, valid driving licence.
• Excellent communication skills and telephone etiquette.
• Ability to work collaboratively to achieve objectives.
• Professional presentation of self and company products.
• Comfortable handling tense situations.
• Strong organizational abilities.

Benefits

At Kidde Global Solutions you will join a global technology leader in fire and life safety where employees are the heart of the business. The organization’s legacy of industry‑defining brands offers cutting‑edge technologies that protect lives and property worldwide. The mission is to provide solutions that safeguard people and property from fire and related hazards while fostering growth, quality, integrity, collaboration and customer care. Resources, training and incentives are provided to support success every step of the way.

The position offers a varied, challenging technical career within an international, dynamic and growing organization. It is a full‑time contract with a competitive salary, company car, laptop, cell phone and EMS‑supplied toolkits. You will continue to develop your expertise, test new products and applications, and benefit from a supportive environment that encourages professional growth.

Training + Development

Interview process

Visa Sponsorship

Security clearance