Account Manager - North

Description

• Monitor and improve operational performance through key performance indicators (KPIs).
• Accountability for timely completion of PPMs within your areas and accounts
• Accountable for Statutory compliance, PPM delivery for both Linaker engineers and Subcontracted services
• Oversee the daily operations of facilities management services,
• Serve as the primary point of contact for clients, addressing their needs and expectations.
• Contributing to the sales process including change management, new bid, site surveys, asset gathering, and sign off and mobilisation.
• Collaborate with business development teams to drive revenue growth.
• Responsibility for reporting accurate and timely KPI information to the Sector Director via Business Management Planning (BMP) monthly
• Quote sign off for all works between values of £10,000 & £20,000 as well as responsibility for driving conversion rate of quoted works within direct accounts and areas.
• Identify cost-saving opportunities and implement efficiency measures.
• Implement best practices and standard operating procedures for FM operations.
• Work closely with the Support teams to ensure efficient and cost-effective service delivery.
• Prepare financial reports and forecasts for as part of Business Management Plan (BMP)
• Support bid and proposal processes for new contracts.
• Conduct regular client meetings and performance reviews to assess service delivery.
• Ensure compliance with contractual obligations and service level agreements (SLAs).
• Identify opportunities for expanding FM services within existing clients / accounts.
• Develop and maintain strong strategic client relationships to enhance customer satisfaction and retention.

Requirements

• Strong presentation sills to both internal senior directors and external client stakeholders
• An understanding of P&L management and Commercial terms.
• Microsoft / PC literate, ability to utilise multiple systems, extract and format data, trend analysis and report / KPI reporting
• Hybrid / Office-based with frequent travel to client sites.
• Previous people management experience including performance reviews & audits and coaching & development.
• A technical background, with experience of SFG20
• Understanding of H&S and compliance preferably with IOSH / NEBOSH qualification.
• Proactive problem solver who can lead by example whilst maintaining a strong ethical approach.
• 5 years experience of working within FM, account management, KAM
• Strong knowledge of regulatory requirements and industry best practices pertaining to documentation, compliance and risk management.
• Excellent communication, negotiation, and leadership skills.
• 2 years client and people management experience gained in a similar business within the Facilities/Engineering sector.

Benefits

• 25 Days holiday plus bank holidays.
• Health care, life insurance and medical insurance available after a qualifying period.
• A competitive starting salary, with annual pay reviews.
• Opportunity for progression.
• Company Car.
• Flexibility for hybrid working.

Training + Development

Interview process

Visa Sponsorship

Security clearance