Customer Service Representative

Description

• Assists in training new department personnel, and demonstrates a high standard of teamwork, professionalism, conduct, and dedication to Novo Building Products' goals.
• Coordinates warehouse and shipping exceptions with various departments.
• Develops and maintains expertise in an assigned specialty area to support departmental efforts.
• Provides input for catalogues and price lists.
• Communicates with Purchasing Department regarding large sales and/or out-of-stock concerns.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hand to finger, handle or feel; reach with hands and arms; and lifting.
• Setups new customer accounts.
• Follows established procedures for placing customer orders, servicing customers, adhering to pricing guidelines, and recommends changes when warranted to achieve overall company goals.
• Investigates and resolve customers' order issues and concerns.
• Enters order information in a timely and accurate fashion.
• Collaborates with Territory Sales Representative in proper processing of credits/returns, ensuring the paperwork is complete and that the credit/return is accurate.
• Provides quotes, confirmations, responds promptly and professionally to customer requests.

Requirements

• Basic understanding of the supply chain to the building materials industry.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers, and courteous telephone manner.
• Three or more years' experience in a building material sales and service environment.
• A High School diploma or GED.
• Proficiency in Outlook, Word, and Excel with a proven ability to manage programs and projects.
• Ability to work independently and to conduct assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Capacity to multi-task with speed and accuracy while prioritizing tasks and ability to maintain excellent organizational skills.
• Exceptional data management and organizational skills and High degree of accuracy.

Benefits

• $23.00 - $25.00 per hour
• Overnight travel may be required.
• Travel is primarily local during the business day.
• Monday - Friday 6:00 a.m. - 3:00 p.m.

Training + Development

Interview process

Visa Sponsorship

Security clearance