Senior Operations Support Specialist

Description

• Intake work for multiple scopes of work from our Retail Home Center locations with sufficient detail and information required to plan and schedule the work.
• Create, maintain, and provide reports on scheduling metrics such as utilization, coverage, and compliance.
• Coordinate, adjust, and communicate schedules to meet project needs, working to proactively resolve scheduling issues and recommend changes for operational efficiency, where possible.
• Build strong relationships and execute processes consistently with Home Centers and Project Management functions.
• Review, manage, and communicate complex and multiple pipelines for efficient and effective scheduling and execution of construction projects for 2+ HouseSmart locations.
• Support operational efficiency by identifying opportunities for process improvement.
• Collaborate effectively and constantly with HouseSmart and Retail location leadership, ensuring accurate and timely information is being shared for production.
• Partner with production leadership to consistently complete invoicing accurately and on a timely basis.
• Partner with production leadership in creating effective schedules that maximize efficiency, productivity, profitability, customer experience and Team Member experience.
• Serve as the primary contact for scheduling inquiries and adjustments, communicating frequently between Hub and Retail locations.
• Partner as a strategic liaison between HouseSmart and Retail locations, ensuring a timely and effective communication stream for production operations.
• Collaborate between Hub and Retail managers to align schedules with business needs and resource availability.
• Partner and collaborate with Zone, Regional and Home Office functions as required.

Requirements

• Ability and willingness to travel when necessary (less than or equal to 10% of total job function).
• Ability to collaborate and work well with others
• Strong organizational skills and ability to problem solve issues as they arise
• Demonstrated strict attention to detail
• Ability to build and manage relationships with business and end customers
• Strong written and verbal communication skills
• Reliable with strong attendance and work ethic.
• Ability to learn and utilize a variety of software programs used in general business activities
• Proficient in Microsoft Excel and Word
• Ability to effectively work in fast-paced operations with changing dynamics and variables
• Ability to pass criminal background check as well as post-offer drug screen.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance