Call Centre Operator (4on 4off) 12 Month FTC at Kbr, Inc. in Swindon, England, United Kingdom | Kablio

Role

Description

customer service

request coordination

data records

first call

zero harm

initial contact

To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner
To take action to keep up to date with changes across the team
Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders
To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required
Responsible for resolving queries and complaints by applying a first call resolution plan to each call
Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments
To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information
Ensure the highest standard of customer service at all times

Requirements

gcse

security clearance

GCSE (or equivalent) Maths and English
Hold, have held or eligible to apply for security clearance

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

security clearance required (hold, have held, or eligible to apply)

Company

Overview

Founded in 1901

Century-long legacy

The company has an over-100-year history, tracing back to its origins in 1901.

S&P 400 Rank

Selective public index membership

Trades publicly on the NYSE and is part of the S&P 400 stock market index.

Multi-billion USD

Annual revenue scale

Generates annual revenues in the multi-billion dollar range across diverse markets.

Designs and builds complex facilities — from LNG plants and refineries to military bases and naval infrastructure.
Operates mission‑critical projects: NASA ISS payload operations, astronaut health research, JWST integration, space‑instrument R&D.
Offers full EPC and life‑cycle services: engineering, procurement, construction, logistics and proprietary tech licensing.
Supports defense and intelligence sectors with systems engineering, base‑operations, C5ISR, cyber, and mission planning.
Has completed landmark acquisitions (BE&K, Wyle, SGT, Centauri, Frazer‑Nash, LinQuest) to expand aerospace, gov‑tech and space capabilities.
Versatile footprint: tackling offshore oil‑&‑gas, chemical processing, sustainable energy and cutting‑edge digital transformation.

Culture + Values

We Deliver – uncompromising in our commitment to deliver innovative, high‑quality, technology‑led solutions and exceptional, sustainable value for all our stakeholders.
We Value Our People – creating work environments in which every member feels safe, supported, respected, trusted and valued, with opportunities to belong, connect and grow.
We Are People of Integrity – valuing honesty, trust, courage, fairness, prudence and tenacity; doing what’s right for the planet, communities and our people.
We Are a Team of Teams – valuing collective achievements over individual, powering operational excellence as ONE KBR.
We Empower – empowering people with shared purpose, the right tools and culture, trusting them as independent decision‑makers who own their work.

Environment + Sustainability

Carbon Neutrality in 2019

Achievement

The company achieved carbon neutrality for its operations and business travel, verified by an independent third party.

Net-Zero by 2030

Target

The company aims to reach net-zero carbon emissions across operations and business travel by 2030.

AAA ESG Rating

Recognition

Received an AAA rating from MSCI for exceptional management of environmental risks in 2023.

America’s Climate Leaders

Recognition

The company was recognized by USA Today as one of America’s Climate Leaders in 2023 for reducing its carbon footprint.

Integrated sustainability into Zero Harm safety culture via 10 key Sustainability Pillars aligned with UN SDGs.
Published 2019 Sustainability & Corporate Responsibility Report, measuring baseline and offsetting via wind farm and Plastic Bank credits.
Supports carbon‑recycling (e.g., engineering services for LanzaTech) and clean‑energy initiatives (e.g., UK Net Zero Innovation Portfolio and projects like Arafura rare‑earth net‑zero pathway).

Inclusion & Diversity

33% board female

Gender Diversity on Board

Increased representation of women on the board from 20% in 2019 to 33% in early 2020.

33% female leadership

Leadership Team Diversity

Expanded female representation in executive roles from 10% in 2019 to 33% in 2020.

Linked ESG achievements—such as diversity targets—to executive compensation starting in 2021.

Articles

KBR Careers

KBR LinkedIn

Company

Overview

Founded in 1901

Century-long legacy

The company has an over-100-year history, tracing back to its origins in 1901.

S&P 400 Rank

Selective public index membership

Trades publicly on the NYSE and is part of the S&P 400 stock market index.

Multi-billion USD

Annual revenue scale

Generates annual revenues in the multi-billion dollar range across diverse markets.

Designs and builds complex facilities — from LNG plants and refineries to military bases and naval infrastructure.
Operates mission‑critical projects: NASA ISS payload operations, astronaut health research, JWST integration, space‑instrument R&D.
Offers full EPC and life‑cycle services: engineering, procurement, construction, logistics and proprietary tech licensing.
Supports defense and intelligence sectors with systems engineering, base‑operations, C5ISR, cyber, and mission planning.
Has completed landmark acquisitions (BE&K, Wyle, SGT, Centauri, Frazer‑Nash, LinQuest) to expand aerospace, gov‑tech and space capabilities.
Versatile footprint: tackling offshore oil‑&‑gas, chemical processing, sustainable energy and cutting‑edge digital transformation.

Culture + Values

We Deliver – uncompromising in our commitment to deliver innovative, high‑quality, technology‑led solutions and exceptional, sustainable value for all our stakeholders.
We Value Our People – creating work environments in which every member feels safe, supported, respected, trusted and valued, with opportunities to belong, connect and grow.
We Are People of Integrity – valuing honesty, trust, courage, fairness, prudence and tenacity; doing what’s right for the planet, communities and our people.
We Are a Team of Teams – valuing collective achievements over individual, powering operational excellence as ONE KBR.
We Empower – empowering people with shared purpose, the right tools and culture, trusting them as independent decision‑makers who own their work.

Environment + Sustainability

Carbon Neutrality in 2019

Achievement

The company achieved carbon neutrality for its operations and business travel, verified by an independent third party.

Net-Zero by 2030

Target

The company aims to reach net-zero carbon emissions across operations and business travel by 2030.

AAA ESG Rating

Recognition

Received an AAA rating from MSCI for exceptional management of environmental risks in 2023.

America’s Climate Leaders

Recognition

The company was recognized by USA Today as one of America’s Climate Leaders in 2023 for reducing its carbon footprint.

Integrated sustainability into Zero Harm safety culture via 10 key Sustainability Pillars aligned with UN SDGs.
Published 2019 Sustainability & Corporate Responsibility Report, measuring baseline and offsetting via wind farm and Plastic Bank credits.
Supports carbon‑recycling (e.g., engineering services for LanzaTech) and clean‑energy initiatives (e.g., UK Net Zero Innovation Portfolio and projects like Arafura rare‑earth net‑zero pathway).

Inclusion & Diversity

33% board female

Gender Diversity on Board

Increased representation of women on the board from 20% in 2019 to 33% in early 2020.

33% female leadership

Leadership Team Diversity

Expanded female representation in executive roles from 10% in 2019 to 33% in 2020.

Linked ESG achievements—such as diversity targets—to executive compensation starting in 2021.

Articles

KBR Careers

KBR LinkedIn