LEAD MITIGATION TECHNICIAN
Highground
water mitigation
moisture mapping
jobsite management
documentation
safety compliance
customer service
The Lead Mitigation Technician is a key leadership role within Serclean’s water mitigation team. This position is responsible for managing jobsite activity, overseeing technicians, and ensuring all water damage mitigation projects are completed safely, efficiently, and in accordance with IICRC and company standards. The role includes identifying additional service opportunities during projects and working closely with the sales team to ensure scope accuracy and customer satisfaction. The Lead Technician must model professionalism, follow all Standard Operating Procedures, and consistently deliver exceptional service.
Key Responsibilities • Water Mitigation Execution: Perform all aspects of water mitigation, including controlled demolition, equipment setup, moisture mapping, and jobsite cleanup. • Sales Communication: Identify and communicate additional scope needs to the mitigation manager and customers as needed. • Job Site Management: Lead on-site operations to ensure safety, organization, and proper workflow. • Compliance & Documentation: Use moisture meters and monitoring tools to track drying progress and complete documentation daily. • SOP & Safety Compliance: Enforce company safety policies and Standard Operating Procedures are followed. • Vehicle Operation: Operate and maintain a company vehicle responsibly. • Customer Service: Act as the on-site point of contact for clients.
high school
2+ years
iicrc
team lead
driver's license
heavy lifting
High school diploma or equivalent required.• Minimum 2 years of water mitigation experience required. • IICRC certification in Water Damage Restoration (WRT) strongly preferred. • Demonstrated ability to lead a team on active job sites. • Effective communication and documentation skills. • Valid Georgia driver's license with a clean record. • Flexible schedule availability including weekends/on-call. • Ability to lift 50+ pounds and perform physical labor in varied environments.
Regular lifting of 50+ pounds. • Work in crawlspaces, attics, and tight spaces. • Use of PPE and exposure to water-damaged environments.
BenefitsMedical, Dental, and Vision insurance • 401(k) with company match • Commission opportunities • Company vehicle and fuel card • Company Cell phone • Paid time off and holidays • Life insurance • Certification and training support
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Founded 2020
Year Established
This company was established in 2020, marking the beginning of its journey to unite independent restoration brands under a single national platform.
Over 12 States
U.S. Presence
The company operates in a significant portion of the U.S., leveraging its national resources while maintaining a strong local execution strategy through its acquired brands.
- Backed by private equity (Trivest, later Knox Lane), the company has grown through strategic acquisitions across the U.S.
- It provides round-the-clock emergency response for water, fire, smoke, and mold damage, paired with full reconstruction.
- Typical projects range from residential flood and mold remediation to large-scale fire damage rebuilds.
- By preserving local brand identities, HighGround empowers founders to scale while accessing shared tech, analytics, and insurance-claims support.
- Operating in over a dozen states, the company blends national resources with local execution via brands like Rocky Mountain, Allklean, Allphase, and Same Day.
- Financial backing from Trivest and Knox Lane fuels expansion in digital marketing, M&A, and operational efficiency.
- Unusual fact: despite rapid growth, it maintains family-brand autonomy—turning chaos into calm without rebranding acquired companies.
- Do What’s Right
- Take Ownership and Pursue Excellence
- Be a Team Player
- Leave It Better Than You Found It
- Enjoy Life
- Leave it better than you found it—core belief emphasizing respect for natural resources and building lasting, efficient solutions
- Commitment to implementing long‑term solutions and continual learning for sustainable development
- No publicly stated net‑zero target date or formal emissions goals available on corporate channels
50% Women Leaders
Leadership Diversity
Half of the leadership team is comprised of women, reflecting a commitment to gender balance in top roles.
40% Female Workforce
Gender Distribution
The overall workforce is 40% female, with a notable 28% representation in the tech team.
50-50 Gender Goal
Diversity Target
Aiming for gender parity across all departments, with several already achieving or surpassing this balance.
6x User Growth
Global Expansion
Annual user growth has increased six-fold, alongside expansion into 52 countries and projections for 84 by year-end, showcasing the benefits of a diverse workforce.
- Assessment-based hiring for tech roles to reduce unconscious bias.
- Leaders actively monitor each other’s biases and foster environments where everyone’s input is meaningful.
