Customer Service Assistant

Wickes

Supplier of home improvement products, DIY tools, and building materials for homeowners and trade professionals.

Deliver excellent customer service and support store operations.

12 days ago ago

Entry-level

Full Time

West Yorkshire, England, United Kingdom

Onsite

Company Size

7,000 Employees

Service Specialisms

Kitchen design & installation

Bathroom design & installation

Home office design & installation

Project management

TradePro services

DIY retail supply

Click & collect & delivery services

Design consultancy

Sector Specialisms

Residential

Commercial

Buildings

Home Improvement

Kitchens

Bathrooms

Plumbing

DIY

Role

Description

Requirements

Benefits

Up to £300 per month gain share bonus
If you are 21 yrs and over £12.21 phr, 18 yrs - 20 yrs £11.51 phr and under 18 yrs £8.47 phr.
Up to 35 days of annual leave including 8 days of bank holidays
Up to 10% employer pension contribution

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1972

Years in Operation

The company has been providing home improvement solutions since 1972.

a trusted name in the UK home improvement industry.
specializes in providing DIY products, tools, and materials for both homeowners and professionals.
known for a wide range of building materials, from timber to plumbing supplies, supporting various residential and commercial projects.
has a strong presence in the retail sector, focusing on convenience and accessible home improvement solutions.
This includes advice, online ordering, and delivery services.
has grown significantly and operates numerous locations across the UK.
evolved into a key player in the UK retail space for DIY enthusiasts and professional contractors.
offers tools, appliances, and building products tailored for both large-scale and small home improvement tasks.
stands out by serving both the DIY and professional markets effectively in a competitive industry.

Culture + Values

Customer first - we put customers at the heart of everything we do.
Accountable - we take responsibility and deliver on our promises.
Caring - we respect and support one another.
Collaboration - we work together to achieve more.
Innovation - we are always looking for ways to improve.

Environment + Sustainability

Net zero by 2050

Carbon emissions commitment

The company is committed to achieving net zero carbon emissions by 2050, reflecting a long-term sustainability goal.

Reducing carbon emissions through energy-efficient technologies and operations.
Offering a range of sustainable products, including energy-efficient appliances and eco-friendly building materials.
Working with suppliers to improve sustainability practices throughout the supply chain.
Sourcing timber products from sustainable sources (FSC certified).
Encouraging customers to make sustainable choices with clear product labeling and advice.

Inclusion & Diversity

30% Female Representation

Target for Senior Leadership

The company aims to achieve 30% female representation at senior leadership levels by 2025, focusing on improving gender balance within the organization.

Ensuring diverse representation at all levels of the company.
Implemented recruitment processes aimed at increasing diversity in all areas of the business.
Promoting equal opportunities for all employees in training, development, and career progression.
Partnering with organizations to provide opportunities for underrepresented groups in the workplace.

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Design & Installation Services

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