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Senior EUC & Infrastructure Engineer
Hitachi Rail
Lead EUC team delivering 2nd/3rd line support & infrastructure management for Hitachi Rail.
9d ago
£56,000 - £57,000
Experienced (8-12 years)
Full Time
Newton Aycliffe, England, United Kingdom
Hybrid
Company Size
38,000 Employees
Service Specialisms
Rolling Stock Manufacturing
Rolling Stock Maintenance
Digital Signalling & Train Control
Ticketing & Payment Systems
Operations & Maintenance (O&M)
Turnkey Railway Solutions
Smart Mobility / Digital Asset Management
Sector Specialisms
Rolling Stock
Signalling
Turnkey Solutions
Operation
Service
Maintenance
High-Speed Rolling Stock
Express Trains
Role
What you would be doing
hardware installations
team mentoring
technical support
server administration
project management
service delivery
- Travel to other company sites to assist in project implementations or problem resolution as required. New hardware installations or upgrades.
- Mentor and support the up skilling of the existing EUC team in the Infrastructure environment.
- Provide 2/3rd line technical support for company users on back-office systems and desktops.
- To be involved in Hitachi Rail Europe’s staff development and training and participate in PDP procedures.
- Administration of servers and core equipment including the management of user’s accounts, end-user equipment, servers and/or network infrastructure.
- Project manage proposed changes and new implementations.
- Work with other colleagues, group company services and third-party providers to ensure business services are delivered in a timely and reliable manner.
What you bring
cisco
mcsa
scripting
vmware
citrix
interpersonal
- Familiarity with Cisco family of network products. Using Putty for switch Admin.
- LP1C, MCSA or similar level certification
- Robust experience in providing 3rd line support for corporate Infrastructure systems in a multi-site organisation (> 500 persons)
- Fluent written and spoken English
- Experience with scripting and IT automation.
- Strong experience in supporting Microsoft software and server systems and upgrades
- Experience in McAfee, SCCM, Ivanti
- Good understanding of hardware virtualisation, particularly VMWare.
- Familiarity with Cisco family of network products, including IOS configuration
- Strong experience of Cisco WIFI technologies
- Utilise technical skills and experience to resolve new or unforeseen problems.
- Strong Knowledge of IP networking, including routing and security
- Knowledge of Mobile Device Management solutions
- Experience with latest versions of Citrix XenApp
- Strong Interpersonal skills, ability to communicate to business managers
- Annual Performance bonus paid on discretionary basis.
- Personal Accident insurance
- Competitive salary
- 25 days holiday
- Group Life Insurance
- Private medical insurance
- Pension scheme with contributions up to 9%
- Employee Assistance Programme
- Group Income protection
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Wa (Harmony): We need to show respect to our colleagues, our suppliers, our clients and our stakeholders. We show respect to earn respect.
- Makoto (Sincerity): We should act with integrity in all we say and do, … we maintain fairness in all our dealings; our reputation is founded on how we go about our business.
- Kaitakusha – Seishin (Pioneering Spirit): We lead with ambition, seeking new challenges; we are not afraid to be flexible and adapt to the changing needs of our business.
100% Emission
Scope 1 & 2 by 2030
Target to achieve complete elimination of operational greenhouse gas emissions.
40% Reduction
Scope 3 by 2030
Aims to reduce emissions across the entire value chain, including supply chain and product use.
12% Decrease
Scope 1 & 2 in FY22
Achieved a significant drop in operational emissions in the fiscal year 2022.
90% Lower
CO₂ in HS2 Fleet
Accredited with PAS 2080, demonstrating a major improvement in fleet efficiency.
- Carbon neutrality across business sites by 2030
- Carbon neutrality across entire value chain by 2050
- Net-zero across value chain by 2050 and net-zero operations by 2030
October 2023
DEI Global Committee Launched
The company established a global committee to oversee diversity, equity, and inclusion initiatives.
Membership Doubled
Employee Resource Group Growth
Employee Resource Group membership has grown significantly following leadership inclusion interventions.
78%
EDI Score
The company achieved a score of 78% on its EDI metrics following targeted wellbeing and inclusion initiatives.
- Gender-focused efforts: working to achieve a better gender balance
- UK/Ireland, Italy, Japan regional DEI programmes underway
- Defined focus areas include: Gender; Nationality, Ethnicity and Cultural Background; Multi‑Generations; LGBTQIA+; Disability and Neurodiversity
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