Customer Care Business Analyst, Intern at Invitation Homes in Dallas, TX | USD16-28 | Kablio

Role

Description

data analysis

brand initiatives

channel planning

digital engagement

marketing tech

cx reporting

Collecting, analyzing and interpreting data to inform marketing and CX strategies
Contributing to brand initiatives that strengthen market positioning
Participating in discussions around marketing channels, user journeys, and performance metrics
Supporting efforts to enhance digital engagement and customer interaction
Assisting with marketing technology tools to improve team efficiency and automation
Analyzing and reporting across the customer experience journey stages, which includes lead gen, digital funnel performance, and customer insights

Requirements

bachelor’s

google analytics

tableau

excel

communication

time management

Rising senior pursuing a bachelor’s degree from an accredited university in Marketing, Business Analytics/ Data Analytics, Information Systems, Economics, Statistics, Real Estate or a related field, with an expected graduation date of May 2027
Clear and professional communication skills, both written and verbal
Experience utilizing technical tools (e.g., Google Analytics, Tableau, Quantum Metric) through coursework, personal initiatives or previous employment/internship is preferred but not required
Effective time management and ability to meet deadlines
Proficiency in MS Office Suite, particularly Excel
Strong analytical curiosity with a passion for uncovering insights from data
Exceptional attention to detail when reviewing content, metrics or trends
Adaptable and open to feedback in a fast-paced environment
Self-motivated with a proactive mindset and a desire to add value

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 2012, Invitation Homes is a leader in the single-family rental home market.
The company owns and manages thousands of homes across the U.S., providing quality rental housing.
Specializes in residential properties, offering a variety of homes in desirable locations.
Focused on delivering great rental experiences through extensive property management and customer service.
Uses technology and data-driven strategies to enhance the rental experience for both tenants and investors.
The company has made significant strides in redefining the rental home market, attracting both families and professionals.
Invitation Homes has a strong track record in providing well-maintained homes in key U.S. markets.

Culture + Values

Unshakeable Integrity – We hold ourselves accountable to act with honesty, trust and respect.
Genuine Care – We serve with heart.
Continuous Excellence – We always find a way to innovate and deliver.
Standout Citizenship – We strive to benefit our neighbors and our communities.

Environment + Sustainability

15%

Energy Bill Savings

Residents using Smart Home technology can save up to 15% on energy bills, significantly reducing their monthly expenses while also contributing to environmental sustainability.

100 million bottles

Recycled Plastic

Over 100 million plastic bottles have been recycled into high-quality flooring, showcasing a commitment to reducing waste and repurposing materials innovatively.

100%

Smart Home Target

The company aims to integrate 100% Smart Home technology in its Same Store portfolio as part of its long-term sustainability strategy, enhancing energy efficiency and resident convenience.

Half the Earth

Environmental Impact

Recycling efforts have saved enough materials to circle half the Earth, highlighting the significant environmental benefits of resource conservation and recycling initiatives.

Adopts ENERGY STAR® certified appliances for improved efficiency.
Upgrades HVAC units with efficient models, sharing utility savings with residents.
Employs smart thermostats in vacant homes to maintain hourly energy efficiency.
Monitors utility use with third-party alerts to address high consumption promptly.
Supports climate tech through investment in the Fifth Wall Climate Technology Fund.
Updates plumbing systems with low-flow fixtures to conserve water.
Optimizes technician routes to reduce emissions and drive times.
Enhances air quality with an HVAC Air Filter Delivery program.
Implements water-efficient landscapes in arid regions.
Transitions to digital work orders to eliminate paper use among technicians.
Ensures vehicles are equipped to minimize unnecessary service trips.
Develops properties with superior insulation, efficient windows, and programmable thermostats post-acquisition.
Prepares for natural disasters via dedicated risk management teams.
Partners with GRESB, linking credit pricing to sustainability performance.

Inclusion & Diversity

49.78% Ethnic Representation

Employee Diversity

49.78% of employees identify as people of color, reflecting the company's commitment to diversity in its workforce.

3.5 Years Retention

Employee Tenure

The average associate tenure of 3.5 years highlights strong retention rates across diverse groups.

49.6% Leadership by Women

Gender Equality

Women hold nearly half of leadership positions, demonstrating progress toward gender parity in roles of influence.

Joined CEO Action for Diversity & Inclusion pledge to improve workplace inclusion.
Support six ERGs: Women’s Impact Network, Black Collective, Juntos, GenNEXT, Open Invitation (LGBT+), Asian Alliance.
Provide Employee Resource Groups to foster belonging and support.

Articles

Careers at Invitation Homes

Our Company

Press Releases

Company

Overview

Founded in 2012, Invitation Homes is a leader in the single-family rental home market.
The company owns and manages thousands of homes across the U.S., providing quality rental housing.
Specializes in residential properties, offering a variety of homes in desirable locations.
Focused on delivering great rental experiences through extensive property management and customer service.
Uses technology and data-driven strategies to enhance the rental experience for both tenants and investors.
The company has made significant strides in redefining the rental home market, attracting both families and professionals.
Invitation Homes has a strong track record in providing well-maintained homes in key U.S. markets.

Culture + Values

Unshakeable Integrity – We hold ourselves accountable to act with honesty, trust and respect.
Genuine Care – We serve with heart.
Continuous Excellence – We always find a way to innovate and deliver.
Standout Citizenship – We strive to benefit our neighbors and our communities.

Environment + Sustainability

15%

Energy Bill Savings

Residents using Smart Home technology can save up to 15% on energy bills, significantly reducing their monthly expenses while also contributing to environmental sustainability.

100 million bottles

Recycled Plastic

Over 100 million plastic bottles have been recycled into high-quality flooring, showcasing a commitment to reducing waste and repurposing materials innovatively.

100%

Smart Home Target

The company aims to integrate 100% Smart Home technology in its Same Store portfolio as part of its long-term sustainability strategy, enhancing energy efficiency and resident convenience.

Half the Earth

Environmental Impact

Recycling efforts have saved enough materials to circle half the Earth, highlighting the significant environmental benefits of resource conservation and recycling initiatives.

Adopts ENERGY STAR® certified appliances for improved efficiency.
Upgrades HVAC units with efficient models, sharing utility savings with residents.
Employs smart thermostats in vacant homes to maintain hourly energy efficiency.
Monitors utility use with third-party alerts to address high consumption promptly.
Supports climate tech through investment in the Fifth Wall Climate Technology Fund.
Updates plumbing systems with low-flow fixtures to conserve water.
Optimizes technician routes to reduce emissions and drive times.
Enhances air quality with an HVAC Air Filter Delivery program.
Implements water-efficient landscapes in arid regions.
Transitions to digital work orders to eliminate paper use among technicians.
Ensures vehicles are equipped to minimize unnecessary service trips.
Develops properties with superior insulation, efficient windows, and programmable thermostats post-acquisition.
Prepares for natural disasters via dedicated risk management teams.
Partners with GRESB, linking credit pricing to sustainability performance.

Inclusion & Diversity

49.78% Ethnic Representation

Employee Diversity

49.78% of employees identify as people of color, reflecting the company's commitment to diversity in its workforce.

3.5 Years Retention

Employee Tenure

The average associate tenure of 3.5 years highlights strong retention rates across diverse groups.

49.6% Leadership by Women

Gender Equality

Women hold nearly half of leadership positions, demonstrating progress toward gender parity in roles of influence.

Joined CEO Action for Diversity & Inclusion pledge to improve workplace inclusion.
Support six ERGs: Women’s Impact Network, Black Collective, Juntos, GenNEXT, Open Invitation (LGBT+), Asian Alliance.
Provide Employee Resource Groups to foster belonging and support.

Articles

Careers at Invitation Homes

Our Company

Press Releases