Product Support Representative
Time Manufacturing Company, Inc.
Inspect, maintain, repair, and train users on Aspen bridge inspection units, traveling to customers.
9 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Duluth, MN
Field
Company Size
1,000 Employees
Service Specialisms
Manufacturing
Engineering
Design
Technical Services
Product Development
Sector Specialisms
Telecommunications
Electric Utility Distribution
Infrastructure
Sign
Light
Traffic
Forestry
Bridge Inspection
Role
What you would be doing
diagnostic testing
pre‑delivery inspection
on‑site repairs
warranty support
inspection reporting
customer communication
- Perform diagnostic tests on UBIUs utilizing electrical and hydraulic test equipment.
- Operate and inspect UBIUs prior to delivery and provide correction lists to Production Manager.
- Communicate with customers over the phone, in writing and in person to gain an understanding of equipment concerns and to provide technical service needs.
- Work with service providers and users to resolve warranty and service issues.
- Travel to customer’s location to perform inspections, training and repairs of UBIUs in compliance with company policies and procedures.
- Process service, warranty, inspection and expense reports in compliance with company policies and procedures.
- Support the production department through training and development of personnel.
- Participate in the annual “Aspen Aerials Service School”.
- Comply with all Aspen Aerials policies and procedures.
- Perform repairs on UBIUs at Aspen Aerial’s facility and at the customer’s facility.
- Assist in the preparation and maintenance of training materials, parts, and service/operators’ manuals.
- Prepare, submit and review inspection reports with customers.
- Participate in company training activities to improve overall work performance.
What you bring
cdl
troubleshooting
mechanical
microsoft
prioritization
communication
- Able to obtain and maintain a CDL (commercial driver’s license).
- Advanced trouble shooting of hydraulic systems, electrical systems, and electronic controls.
- Ability to solve technical problems and at times with limited resources.
- Able to lift and or move up to 75 pounds.
- Able to obtain and maintain a passport.
- Ability to interpret work instructions furnished in written, oral, diagram or schedule form.
- Able to operate UBIUs from the basket over bridges.
- Ability to work both independently and cooperatively.
- Advanced mechanical ability
- Able to talk, hear, walk, sit, use hands, climb or balance, stoop, kneel, crouch or crawl.
- Proficient in Microsoft Suite (Word, Excel and Power Point).
- Ability to prioritize and work several projects simultaneously.
- Ability to speak in front of groups and with individuals using strong grammar and communication skills.
- Specific vision abilities required by this job include close vision, distance vision, color and ability to adjust focus.
- Comprehensive health, dental, and vision insurance plans
- Travel can be both domestically and internationally. Home on the weekends, typical travel/work week is Monday to Friday or Monday to Saturday.
- Professional development opportunities
- Collaborative and innovative work environment
- Paid time off and holidays
- 401(k) with company match
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1982
Year Founded
The company has been operational since 1982, establishing a long-standing reputation in the industry.
- The company specializes in creating durable, high-performance lift equipment for a variety of industries.
- Serves sectors like industrial, transport, and utilities with versatile aerial lift solutions.
- Their equipment meets demanding needs across different markets, ensuring safety and efficiency.
- Used in projects ranging from infrastructure maintenance to commercial building access.
- Innovative design and manufacturing processes have earned a strong reputation globally.
- Has a global presence with facilities in the United States and partnerships worldwide.
- Continues to push boundaries in product development, focusing on productivity and safety.
100% Quality
Manufacturing Goal
Aiming for perfect first-time quality to reduce waste, increase efficiency, and ensure product safety.
- Metric-driven transparency: daily communication of all orders, customers, manufacturing metrics and operations
- High standards of responsibility and ethics: policies on Conduct, Bylaws, Accounting and Conflict updated regularly
- Board oversight with proactive, focused governance ensuring long-term shareholder and customer interests
- Commitment to business success through sustainability, growth and fiscal stability
- Supporting employees with health, dental, vision insurance and tuition reimbursement
100% Reduction
Emissions & Fuel Use
Electric Drive™ ePTO eliminates fuel consumption, emissions, and noise during aerial operations.
- First‑time quality reduces waste and lowers carbon footprint
- Zero‑defect manufacturing across brands with environmental efficiencies
- Bluelift and Versalift International offer fully electric aerial lifts (ZETs/ZEVs)
- Proper chemical & waste disposal, proactive reduce/reuse/recycle programs
- Resource efficiency in energy and water use, continuous training on environmental mitigation
- No stated net‑zero target date
- No DEI strategy or gender statistics publicly stated on website or LinkedIn
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