Lackland Field Engineering Representative - CSCS

Description

• Aid in the planning, engineering support and troubleshooting for all AFLCMC/HNI projects, programs, and weapon systems sustainment actions, primarily through the approval of a FER Task Request.
• Act as technical field representatives for Sustainment and facilitate communication between the Operational Community (OPS) and AFLCMC/HNI at meetings and conferences.
• Coordinate and accomplish data calls and site surveys.
• Integrated with mission partners at their respective locations, ensuring visibility and ongoing coordination and support of HNI and OPS mutual items of interest.
• Create change requests within Enterprise IT Service Management and Authorized Service Interruptions to support AFLCMC/HNI projects
• Maintain operational readiness in accordance with procedures and policies.
• Assist in conducting risk assessments and applying mitigation strategies.
• Keep MAJCOM, NOS and/or base personnel informed on HNI program status, progress, issues, and planning schedules.
• Assist in TO & TCTO validations/verifications prior to release for implementation
• Participate in meetings and conferences for HNI supported systems to maintain situational awareness of these programs to enable effective relay of information out to the local units that the FERs represent.
• Participate in local user meetings (e.g., Daily Ops brief, Operational CCB (Configuration Control Board), Operational Engineering Review Board (ERB), Design Review Board (DRB), Ticket Review, AFIN Response Center (ARC) Ticket Review, and Change Advisory Board (CAB)) as necessary relaying relevant information between Sustainment and the local unit at these meetings.
• Monitor system performance, identify risks, and develop mitigation strategies.
• Promote awareness of Sustainment services and benefits to the OPS community
• Travel to any base to support the PMO/OPS mission (Travel up to 20%).
• Troubleshoot and resolve technical issues, ensuring minimal disruption to OPS.
• Provide a monthly FER Field Report. This report shall be included in the Integrated Digital Environment (IDE). The report shall include at minimum:
• Support the ARC with OPS incident updates, communication, remediation, and escalations.
• Provide on/offsite engineering efforts, such as equipment, configuration, troubleshooting, and installations through the approval of a FER Task Request.
• Liaison between the operations community and the PMO at meetings, conferences at all AFIN fielded locations.
• Coordinate work tasks with AFLCMC/HNI PM’s, 16AF staff, and other organization designated by the Government Sustainment PM.
• Ensure compliance with DoD, Air Force, and industry security standards.
• Plan, design, and implement network and systems infrastructure solutions.
• Provide the Government Sustainment PM with any status issues, concerns, or questions regarding HNI program progress, issues, and planning schedules along with potential resolutions to these issues. If required, FERs shall schedule/facilitate meetings between impacted parties to assist with resolution.
• Ensure the stability and efficiency of systems in the operational environment.
• Participate in commander conferences, staff meetings, commander calls, IPT calls, section meetings and other relevant unit meetings involving systems and programs supporting the unit’s mission involving AFLCMC/HNI deployed systems and cyber infrastructure.

Requirements

• Information Technology Infrastructure Library (ITIL) Foundation (v3 or higher)
• Experience managing subcontractors, vendors, and technical personnel.
• A valid and current NATO SECRET clearance, TOP SECRET/ Single-Scope Background Investigation (SSBI) security clearance, favorably adjudicated for SCI eligibility access
• Experience supporting DoD Information Network, AFIN or equivalent
• Excellent communication skills.
• Familiarity with U.S. DoD & U.S. Air Force procedures and the Air Force Information Network (AFIN).
• CompTIA Cloud+ or higher
• Project+ Certification
• Excellent problem-solving skills.
• Strong technical knowledge of network and systems infrastructure.
• Ability to work both independently and collaboratively in a mission-critical environment.
• A degree in a related field and a minimum of three (3) years of relevant experience or a total of at least six (6) years of relevant experience
• Excellent leader with experience in managing staff of different disciplines to produce results in a timely manner.
• Information Assurance (IA) Technician (IAT) Level II Certification

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance