Global Service Plan Engineer

Description

The GSP Engineer provides remote technical support to Rain Bird Customer in the US, Canada and South America. The ideal candidate will possess skills and experience in an IT help desk, engineering or irrigation support environment.

• Participate in the GSP 24 hour on-call phone support rotation.
• Remotely work with on-site technicians as required for installation, maintenance, or repair projects
• Identify replacement service parts as required.
• Provide mapping, database and installation services for Rain Bird Central Control customers.
• Involvement in the roll out of Rain Bird’s latest central control software.
• Prepare and conduct training, remotely and in a classroom environment at Rain Bird in Tucson, AZ
• Provide field information to engineering, product management, manufacturing, sales, and marketing.
• Support the development and implementation of revenue generating services.
• Track, report, and follow-up on product and technical issues using established escalation processes.
• Provide remote troubleshooting or repair of irrigation components, including valves, rotors, electronic controllers, flow sensors, and other products.
• Coordinate with engineering and service departments to ensure that service performance and quality specifications are met.
• Provide rapid remote, phone, email and chat technical support for customers, distributors and field personnel.

Requirements

• Track record of documenting improvement projects and processes.
• Help Desk /Technical support experience.
• Degree in IT, Engineering, Agronomy or equivalent and 5 years relevant experience or equivalent combination of education and experience.
• Fluency in Spanish or other foreign language(s).
• Irrigation, golf course service and Golf Central Control programming experience.
• Previous experience with people management and financial controls management.
• Knowledge of electronics and Information Systems.
• Experience in IT, Engineering or Irrigation Industries.
• Strong hardware and software troubleshooting skills.
• Excellent verbal and written communication skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance