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Service Supervisor
Johnson Controls
Lead fire electronics service team, drive revenue and ensure safety.
8d ago
$72,000 - $95,000
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Evansville, IN
Field
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
sales support
inventory control
customer service
tech supervision
safety compliance
revenue management
- Collaboration: Assisting our eServ Sales Reps and SIR Sales Reps when they require information regarding labor, scope on leads the Electronic Service team sends for quoting. Working with our centralized teams as needed, joining calls and being supportive of process improvements being implemented at the enterprise level. Supporting the warehouse as needed regarding tech part pickup patterns, behaviors, inventory control.
- Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
- Customer Happiness: Responsible for maintaining effective customer communications and building customer relationships from initial contact through order acquisition, delivery, installation, and service. Responsible for resolving customer complaints in the Fire Electronics Service Department concerning service and collection issues thereby minimizing customer concerns and improving customer relations.
- Efficiency Improvement: Responsible for directly supervising the Fire Electronic Service Technicians, improving efficiencies through being a supportive leader and helping guide the technicians through Johnson Controls virtual learning and virtual training classes. The supervisor will also be supported by a Service Scheduler to help keep call routing fair and manageable for technicians and to ensure that customers are being prioritized appropriately based on the severity of their service issue. Also the local Service Admin will support the service supervisor with the work backlog.
- Safety Compliance: Ensure that all employees stay coordinated with corporate safety programs. Responsible for ensuring that employee safety training is thorough, complete, and up to date. Identify safety issues and hazards and advise corporate safety office of those conditions that require corrective action.
- Revenue responsibility: Successful implementation of company strategy, programs and processes crafted to meet and exceed objectives in our business. Improving market revenue and profitability through managing profits & losses for the Fire Electronics Service team, OT Labor and margin on service jobs.
What you bring
high school
leadership
associate degree
travel
nicet
supervisory
- High School Diploma / GED
- Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.
- Previous leadership experience OR acting in a team tech capacity for a service repair team.
- Associates or BA Degree
- Available for local travel within the district, to customer sites when meetings, safety observations, etc. The Service Supervisor is eligible for a company vehicle.
- NICET or other related Certifications
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Competitive salary
- Extensive product and on the job/cross training opportunities with outstanding resources
- Paid vacation/holidays/sick time - 15 days of vacation first year
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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