Enhanced Shelter Case Manager

Description

The Supportive Services Case Manager assists formerly homeless individuals in stabilizing within permanent supportive housing, providing short‑term service planning, crisis response, informal counseling, referrals, and coordinating community‑building activities. The role involves maintaining relationships with community agencies, evaluating risk to housing stability, and delivering advocacy and peer education to improve resident outcomes.

• Offer case management for clients referred as at risk of eviction or self‑identified.
• Determine clients’ needs and goals by completing an intake assessment.
• Partner with residents to develop a housing stability plan and establish goals.
• Evaluate risk to housing stability and implement mitigation strategies.
• Facilitate care coordination and resource connectivity with local agencies for LIHI clients.
• Assist residents in applying for benefits and entitlement programs.
• Observe and encourage progress, provide support, and adjust goals as needed.
• Lead crisis intervention and de‑escalation actions.
• Participate in staff meetings and planning sessions.
• Collaborate with interdisciplinary team members to support each resident.
• Engage in role‑appropriate advocacy efforts.
• Organize and facilitate community events to build resident community.
• Maintain client records by completing case notes and logging events and progress.
• Communicate with the interdisciplinary team to support housing stability efforts.
• Complete resident discharge and transition planning when required.
• Coordinate with community organizations, public agencies, and volunteers for on‑ and off‑site life‑skill development activities.
• Produce written materials, including community newsletters.
• Improve staff competence by providing peer education and support.
• Support department budget through fiscally responsible spending and cost‑saving actions, such as soliciting donations for programming.
• Assist management with grant applications and reporting, providing impact stories and insights.
• Continuously increase job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
• Enhance department and organizational reputation by taking ownership of new requests and exploring value‑adding opportunities.
• Document all incidents, maintenance needs, and operational issues promptly through the assigned platform.
• Foster a clean and safe environment.
• Process and submit expense reports as needed.
• Engage with assigned training and meet training deadlines.
• Utilize personal protective equipment (PPE) and follow PPE protocols.
• Independently de‑escalate and resolve conflicts.
• Provide flexibility to work evenings or weekends as needed.
• Maintain reliable transportation.

Requirements

• Bachelor degree in Social Work or related field, or Associate degree with three years of experience.
• Demonstrate strong documentation skills.
• Exhibit sound judgment and problem‑solving abilities.
• Possess expansive knowledge of local, regional, state, and national resources.
• Read, write, and communicate effectively in English.
• Show strong active listening and verbal and written communication skills.
• Maintain well‑developed emotional intelligence and interpersonal skills.
• Have at least two years of experience working with a diverse population.
• Use MS Excel, MS Word, Google Docs/Sheets, and company email at an intermediate level for timesheets and reports.
• Knowledge of eviction prevention methods.
• Master’s degree in Social Work or related field.
• CPR/First Aid certified.
• Hold a valid Washington State driver’s license and meet state liability insurance requirements.
• Pass a driving record check.
• Pass criminal background checks and drug screening.
• 403(b) offered for non‑union employees.

Benefits

Enhanced Shelter Case Manager – located at 8531 Lake City Way NE, Seattle, WA. The position reports to the Manager of Supportive Services – North and is a full‑time, non‑exempt, unionized role (Local 8 OPEIU) with a 40‑hour work week, Monday through Friday, 9 am‑5 pm. Pay ranges from $29.20 to $34.61 per hour, and employees receive medical, dental, vision, retirement, life and long‑term disability insurance, 116 hours of vacation in the first year, 11 paid holidays and accrued sick leave.

• Generous vacation and sick leave.
• Ten paid holidays plus one floating holiday.
• Employer‑paid medical, dental, and vision insurance with HRA, HSA, and FSA options.
• Employer‑paid life and AD&D insurance.
• 401(k) offered for unionized employees (through OPEIU 8).
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

Training + Development

Interview process

Visa Sponsorship

Security clearance