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Night Duty Manager - Birmingham, B4
Encore
Night Duty Manager in Birmingham ensuring customer service, site security, and problem-solving.
18d ago
£33,000 - £33,000
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Birmingham, England, United Kingdom
Onsite
Company Size
50 Employees
Service Specialisms
Property Management
Facilities Management
Project Management
Development Management
Building Services
Asset Management
Construction Services
Strategic Consultancy
Sector Specialisms
Residential
Estate Management
Accounts
Facilities Management
Property Management
Development Management
Role
What you would be doing
resident support
building security
safety patrol
parcel handling
local advice
space maintenance
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
- Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
What you bring
health & safety
positive attitude
detail-oriented
careful handling
customer service
communication skills
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Cycle to Work Scheme
- Annual Salary: £33,000
- Perkbox Rewards to enjoy exclusive offers.
- SmartHealth – Online health services for you and your immediate family.
- Company Social Events
- Pension Plan
- 24 Days Annual leave (Inclusive of Bank holidays)
- Eye Care Vouchers to support your well-being.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- health & safety knowledge check
- possible past employment verification
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Company
Overview
- A forward-thinking real estate development and management company with a strong presence in the UK market.
- Founded with a vision to innovate and elevate property development, consistently delivering top-tier projects.
- Specializes in a diverse range of property sectors, including residential, commercial, and industrial developments.
- Focuses on delivering exceptional value through meticulous project management, from early-stage consultancy to final completion.
- Projects are marked by attention to detail, sustainable design, and commitment to quality construction.
- Has worked on a variety of high-profile and complex developments, both urban and rural, with a strong track record of success.
- Maintains a hands-on approach throughout the development process, ensuring each project aligns with client objectives and community needs.
- Making places better starts with creating a great place to work
- Being passionate about making things happen
- Delivering exceptional customer experiences
- Brilliant at solving problems
- Being tenacious and resilient
- Professional, experienced and friendly
- Communication, collaboration, teamwork – and having fun while we work
- Support and nurture through Encore Academy, coaching and mentoring
- Structured career pathways with increasing responsibilities
- Creating an inviting environment for our people to be inspired, learn and flourish
5‑star accreditation
Green Achiever Award
Maintained top-tier environmental accreditation for three consecutive years, as awarded by E4environmental.
5‑star rating
Diamond Banner Award
Recognized for exceptional environmental improvement over five years with aistinguished 5-star rating.
- Initiatives include electric vehicle charging, communal heating systems, wildlife-habitat landscaping, extensive recycling, and energy-saving technology.
- ESG strategy structured around four pillars: progress/happy people; thriving communities; energy efficiency; acting ethically and responsibly.
- Energy-efficiency measures: LED lighting, programmable thermostats, sustainable materials, water-saving fixtures.
- Waste-management programmes: reduce, reuse, recycle; encourage composting and proper hazardous-waste disposal; green-space initiatives.
- Using B Impact Assessment to measure and report environmental performance; high scores in Environmental Management.
- No DEI strategy or gender statistics publicly disclosed on website or LinkedIn
Articles
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