Ensure data management and filing requirements are followed.
Responsible for preparation of monthly management report to support property teams in analyzing monthly financials.
Ensure Vendor Management policies and protocols are adhered to across the properties.
Supervise direct reports to ensure high standards are maintained in accordance with established policies.
Ensure Tenant Contact management requirements are met.
Assess staff performance and provide coaching and guidance to ensure maximum efficiency and ensure workload is evenly distributed.
In partnership with the Office leadership team, plan and coordinate administrative procedures and devise ways to streamline processes.
Ensure smooth and adequate flow of information within the team to facilitate awareness of portfolio performance and required reporting.
Manage team to meet all schedules and deadlines.
Oversee accounts receivable to ensure they are maintained at an acceptable level.
Ensure superior external and internal relations with all stakeholders including property management teams, accounting, leasing and investment management.
Interact and effectively communicate on property financial performance both at the property and portfolio level, budget and other administrative process.
Responsible for the day to day leadership of all property administrators that support the office portfolio.
Administer lease summaries to ensure all requirements are understood and met by property teams.
Ensure tenant billings and year end adjustments are correct and conform to the lease.
Requirements
customer service
postsecondary
lease interpretation
5+ years
team management
yardi
Excellent customer service skills and time management skills
Post secondary education in a related field
Ability to prioritize workload and handling competing priorities and deadlines
Basic understanding of lease interpretation and real estate industry experience
Five or more years’ experience in a similar role with accounting, accounts receivable/accounts payable focus
Experience in team management
Strong oral and written communication skills in English
Intermediate to advanced skills with Yardi
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
C$18B Assets
Initial Assets
Started with C$18 billion in assets transferred from legacy managers.
89B Assets
Total Assets
Current asset value spans across North America, Europe, and Asia.
£260M Deal
London Logistics
Refinanced a major logistics project in London.
A$1B Partnership
Australian Logistics
Partnered on a large-scale logistics project in Australia.
3rd Largest Owner
Market Ranking
Surpasses major Canadian landlords to rank third.
Fuses in-house investment, development, and property management under one roof for agile, integrated projects.
Hallmark projects blend global strategy with local character, reshaping cities while driving strong institutional returns.
Culture + Values
Integrity is Our Foundation – we demand integrity as we strive for excellence and value openness, transparency and the diverse views which make us stronger.
Collaboration is Our Strength – we believe in collaboration to work efficiently and effectively as we deliver service excellence to customers, stakeholders and each other.
Performance is our focus – we measure every aspect of our performance in the thoughtful pursuit of excellence and value.
Innovation is Our Mindset – we champion innovation as we discover excellence with creativity and forward thinking.
Responsibility is our promise – we lead with a fundamental responsibility to our clients and communities to build excellence now and for generations to come.
Environment + Sustainability
80% Carbon Reduction
Canadian Operations Mandate
A significant reduction in carbon emissions across Canadian operations since 2016, showcasing strong commitment to sustainability.
50% Emissions Reduction
2030 Target for Canadian Portfolio
Aims to reduce absolute carbon emissions by half in the Canadian directly managed portfolio by 2030.
60% Fitwel Certification
Canadian Office Portfolio
60% of Canadian office spaces now hold Fitwel certifications, reflecting improved health and sustainability standards.
5 Stars Consecutive
GRESB Ranking Achievement
Consistently high performance in GRESB rankings, demonstrating leadership in sustainability.
Committed to net zero carbon by 2050 across global directly managed portfolio.
Global portfolio net zero by 2050 including scope 1, 2, and 3 emissions.
Pathway includes replacing fossil fuels with low‑carbon electricity and building upgrades; previous retrofits delivered significant emissions reduction.
Green Bond Framework issued nearly $1.2 billion in green bonds since 2020—the largest real estate green bond program in Canada.
Over 95% of Canadian assets are green‑certified.
Smart building initiatives cut annual energy costs by 25% and outdoor water use by 60% during peak months.