Guest Services Associate - Ethos Farm at Battersea Power Station in London, England, United Kingdom | Kablio

Role

Description

incident response

customer service

access control

visitor assistance

facility upkeep

promotional activities

Being part of the 50EB response team and providing response during incidents and contingency events, such as fire alarm activations, in line with the standard operating procedures
Assisting customers with shop mobility and accessibility needs
Managing all incoming customer correspondence and communications whilst also providing a professional timely first-line response to all queries
Helpfully providing visitors with other tourist information
Keeping yourself informed with information and completing all company trainings
Dealing efficiently and calmly with any guest issues relating to lost property, first aid and safety protocols
Delivering inclusive and exceptional experiences to all our guests by always anticipating their needs, and approaching them proactively and energetically
Looking after the upkeep of the shared facilities & actively promoting the Power Stations products and services
Helping to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team
Assisting the Guest Service Team Leader in duties relating to promotional and PR activities
Welcoming customers & actively providing information, directions and other assistance to guests in and around the Battersea Power Station location

Requirements

age 25

punctual

customer service

driving licence

heritage knowledge

Must be over 25
Being punctual
Willingness and the skill set to learn about the location and the Power Station’s heritage
A passion for customer service and connecting with customers, tourists & the local community
Must hold a driving license

Benefits

You’ll be provided with a uniform at no cost to you
There’s opportunity to work overtime subject to operational demand
You’ll get paid holiday
We’re a certified Great Place to Work ®
Training will be provided for the train
We offer award winning learning and development to all our people
You’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money: our financial wellbeing tool to help you plan and manage your finances
We run numerous recognition schemes and team events
We have fun We raise smiles and love what we do

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£1.1B Restored

Restoration Investment

The landmark underwent a £1.1 billion restoration project to revive its historic architecture.

42 Acres

Mixed-Use Space

The site spans 42 acres, integrating residential, commercial, and cultural spaces.

500K SQ Ft HQ

Apple Headquarters

Features Apple's 500,000 square foot headquarters, a major anchor project.

30M Visitors

AnnualVisitorCount

Welcomed over 30 million visitors since reopening in October 2022.

Once a coal‑fired landmark on the Thames, it powered London from the 1930s to the 1980s.
After decades derelict, the restoration launched to revive its four‑chimney grandeur.
Anchored by standout projects like Foster + Partners’ 50 Electric Boulevard.
Specialises in transforming historic infrastructure into vibrant communities.
Connected by the Northern Line extension, blending heritage with modern living.
Its redevelopment phases designed by Gehry and Norman Foster.
Once hosted Pink Floyd’s floating pig for the ‘Animals’ album cover.

Culture + Values

Environment + Sustainability

36,000 Tonnes CO2 Saved

Carbon Emissions Reduction

Rebuilding chimneys and reusing original structural elements significantly reduced carbon emissions.

150,000 m³ Earth Reused

Sustainable Excavation Management

Excavated earth was reused via river barges, reducing the need for over 3,500 lorry journeys.

≥10% Biodiversity Gain

Green Roof Initiative

New Gehry-designed buildings feature green roofs targeting significant biodiversity improvements.

77 New Trees Planted

Urban Canopy Expansion

Hosted Silva Cells between 2017–2022 to support urban tree growth with substantial soil volume.

Integrated on‑site low‑carbon Energy Centre with three 10 MW boilers and three CHP engines producing heat and power efficiently
Thermal storage and borehole water for HVAC to reduce peak demand and emissions
Green infrastructure: 1,000 m² of brown roofs, three rooftop gardens, 6‑acre Power Station Park
Biodiversity support: nesting Peregrine Falcons (18 fledged juveniles since 2013) and Black Redstarts
Low-carbon energy hub went online in 2020 combining CHP, boilers, chillers and seven thermal stores
Four sustainability priorities: Jobs & Education; Economy; Environment; Community

Inclusion & Diversity

Articles

Battersea Power Station Official Site

Careers at Battersea Power Station

Battersea Power Station on LinkedIn

Role

Description

incident response

customer service

access control

visitor assistance

facility upkeep

promotional activities

Being part of the 50EB response team and providing response during incidents and contingency events, such as fire alarm activations, in line with the standard operating procedures
Assisting customers with shop mobility and accessibility needs
Managing all incoming customer correspondence and communications whilst also providing a professional timely first-line response to all queries
Helpfully providing visitors with other tourist information
Keeping yourself informed with information and completing all company trainings
Dealing efficiently and calmly with any guest issues relating to lost property, first aid and safety protocols
Delivering inclusive and exceptional experiences to all our guests by always anticipating their needs, and approaching them proactively and energetically
Looking after the upkeep of the shared facilities & actively promoting the Power Stations products and services
Helping to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team
Assisting the Guest Service Team Leader in duties relating to promotional and PR activities
Welcoming customers & actively providing information, directions and other assistance to guests in and around the Battersea Power Station location

Requirements

age 25

punctual

customer service

driving licence

heritage knowledge

Must be over 25
Being punctual
Willingness and the skill set to learn about the location and the Power Station’s heritage
A passion for customer service and connecting with customers, tourists & the local community
Must hold a driving license

Benefits

You’ll be provided with a uniform at no cost to you
There’s opportunity to work overtime subject to operational demand
You’ll get paid holiday
We’re a certified Great Place to Work ®
Training will be provided for the train
We offer award winning learning and development to all our people
You’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money: our financial wellbeing tool to help you plan and manage your finances
We run numerous recognition schemes and team events
We have fun We raise smiles and love what we do

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£1.1B Restored

Restoration Investment

The landmark underwent a £1.1 billion restoration project to revive its historic architecture.

42 Acres

Mixed-Use Space

The site spans 42 acres, integrating residential, commercial, and cultural spaces.

500K SQ Ft HQ

Apple Headquarters

Features Apple's 500,000 square foot headquarters, a major anchor project.

30M Visitors

AnnualVisitorCount

Welcomed over 30 million visitors since reopening in October 2022.

Once a coal‑fired landmark on the Thames, it powered London from the 1930s to the 1980s.
After decades derelict, the restoration launched to revive its four‑chimney grandeur.
Anchored by standout projects like Foster + Partners’ 50 Electric Boulevard.
Specialises in transforming historic infrastructure into vibrant communities.
Connected by the Northern Line extension, blending heritage with modern living.
Its redevelopment phases designed by Gehry and Norman Foster.
Once hosted Pink Floyd’s floating pig for the ‘Animals’ album cover.

Culture + Values

Environment + Sustainability

36,000 Tonnes CO2 Saved

Carbon Emissions Reduction

Rebuilding chimneys and reusing original structural elements significantly reduced carbon emissions.

150,000 m³ Earth Reused

Sustainable Excavation Management

Excavated earth was reused via river barges, reducing the need for over 3,500 lorry journeys.

≥10% Biodiversity Gain

Green Roof Initiative

New Gehry-designed buildings feature green roofs targeting significant biodiversity improvements.

77 New Trees Planted

Urban Canopy Expansion

Hosted Silva Cells between 2017–2022 to support urban tree growth with substantial soil volume.

Integrated on‑site low‑carbon Energy Centre with three 10 MW boilers and three CHP engines producing heat and power efficiently
Thermal storage and borehole water for HVAC to reduce peak demand and emissions
Green infrastructure: 1,000 m² of brown roofs, three rooftop gardens, 6‑acre Power Station Park
Biodiversity support: nesting Peregrine Falcons (18 fledged juveniles since 2013) and Black Redstarts
Low-carbon energy hub went online in 2020 combining CHP, boilers, chillers and seven thermal stores
Four sustainability priorities: Jobs & Education; Economy; Environment; Community

Inclusion & Diversity

Articles

Battersea Power Station Official Site

Careers at Battersea Power Station

Battersea Power Station on LinkedIn