IES Communications provides design, installation, and support for integrated communication systems.
Software Support Specialist handling QA, testing, and user support.
10 days ago ago
$65,000 - $75,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Tempe, AZ
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Communications
Technology Solutions
Networking
Security Systems
Data Services
Audio Visual Systems
Consulting
Project Management
Sector Specialisms
Construction
Data Center
Audio Visual
Security
Life Safety
WiFi
Distributed Antenna Systems (DAS)
Copper Infrastructure Solutions
Role
Description
software installation
system testing
ticket management
user training
technical support
performance monitoring
Assist in software installation, configuration, and updates.
Must promote the Company culture and mission to all employees, vendors, clients and business partners.
Report to staff productivity on a weekly, monthly and quarterly basis
Review test plans and participating in system testing activities as per QA processes
Maintain and update user manuals, FAQs, and knowledge base articles.
Identify problems, research alternatives, prepare presentations, drive solutions, test to confirm, gain consensus, and implement solutions for multiple applications within multiple functions.
Document and track support requests using DevOps ticketing system.
Document test cases, execute them and report any identified issues.
Provide feedback to product teams based on user experiences and pain points.
Troubleshoot and resolve software issues reported by users.
Monitor system performance and report anomalies or recurring issues.
Conduct training sessions or webinars for users on software features and best practices.
Verify fixes and maintains test documentation.
Collaborate with development teams to escalate and resolve complex issues.
Perform user acceptance testing (UAT), conduct training for stakeholders and report to the developers if any error occurs.
Provide technical support for software applications via phone, email, and live chat.
Requirements
bachelor's
sql
troubleshooting
problem solving
communication
multitasking
Bachelor’s degree in Computer Science, Information Systems, or related field.
Strong verbal and written communications skills are necessary
Ability to multitask and manage time effectively in a fast-paced environment.
Eagerness to learn and adapt to new technologies.
Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral direction(s) to project personnel.
Ability to explain technical concepts to non-technical users.
Proficiency in SQL, XML, HTML, or other relevant technologies is a plus.
Strong understanding of software systems and troubleshooting techniques.
Team player who can collaborate across departments.
Must be self-motivated, positive in approach, professional and help to create, develop and implement process improvement(s).
Must have advanced analytical, planning, and multi-task skills/abilities.
Regular attendance is mandatory.
Ability to work independently with minimal guidance
Must be able to travel to the corporate office as needed.
Excellent communication and problem-solving skills.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded with a vision to deliver top-tier communication solutions, IES Communications has rapidly expanded to become a leader in integrated communication systems.
With a focus on providing high-quality design and installation services, IES Communications partners with clients across various industries to create customized, reliable solutions.
The company offers cutting-edge technologies and services for commercial, residential, and industrial sectors, ensuring seamless communication networks.
IES Communications has been involved in landmark projects, providing voice, data, video, and security integration across diverse environments.
Notable for their ability to tackle complex and large-scale installations, the company has become a trusted provider for major infrastructure and utilities projects.
From smart office solutions to large-scale industrial facilities, IES Communications’ expertise spans the full spectrum of integrated communication needs.
Culture + Values
Safety First
Innovation
Collaboration
Customer-Centric
Accountability
Environment + Sustainability
by 2030
Net Zero Target
Aims to achieve net zero emissions.
Commitment to reducing environmental impact through sustainable solutions
Focus on energy efficiency and waste reduction
Implementation of green technologies across operations
Inclusion & Diversity
Commitment to building a diverse and inclusive workforce
Continuous efforts to provide equal opportunity in hiring and career advancement