Customer Service Specialist/Inside Sales

Description

• Assists the Accounts Receivable to resolve credit and collection issues.
• Issues RGA numbers and processes returns.
• Answers the phone and processes orders.
• Compiles department activities and reports them to higher management.
• Sources new sales opportunities through inbound lead follow-up, outbound cold calls, emails and data analyses
• Documents and maintains current Customer Service procedures.
• Assists the internal sales force and dealers in resolving complex customer issues.
• Issues quotes.
• Acts as liaison between Mizuho America management and dealers/distributors.
• Communicates with appropriate parties within the company to resolve complaints, problems, returns, and repair issues in an efficient and professional manner.
• Works with the Inventory Control Department: coordinates consignments, leased equipment, and trial and sets.
• Maintains critical databases, such as the Customer Maintenance Files.
• Addresses customer issues and responds to their requests in a timely manner.
• Ensures compliance with export and global medical device regulations. Prepares all export documentations and record filing.
• Teams up with channel partners (Regional Business Managers, sales reps, etc.) to build pipelines and close deals.

Requirements

• Knowledge of the medical device industry is a plus, though not essential
• Ability to multitask with accuracy in a fast-paced environment.
• Ability to use computer applications related to work, including Word, Excel, Outlook and Power Point
• Pleasant telephone speaking voice in dealing with customers and the general public
• Understands, supports and follows the Corporate Vision, Mission & Values Statements.
• Understands, follows and supports Mizuho’s internal quality system policies, procedures and applicable external regulations.
• Excellent verbal and written communication skills

Benefits

• Pay Rate: $24 - $26 Base USD Per Hour

Training + Development

Interview process

Visa Sponsorship

Security clearance