Senior Customer Service Advisor - Sales at Jewson in Congleton, England, United Kingdom | Kablio

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Senior Customer Service Advisor - Sales

Jewson

Building materials supplier offering a wide range of products for construction projects.

Deliver sales-driven customer service, build relationships and maximise margins.

22 days ago ago

Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Congleton, England, United Kingdom

Office Full-Time

Company Size

6,000 Employees

Service Specialisms

Project estimating

Tool hire

Brick and timber specialist

Kitchen and bathroom showrooms

Sector Specialisms

Industrial

Energy

Infrastructure

Buildings

Residential

Commercial

Water Resources

Heavy Civil

Role

Description

customer service

issue resolution

sales support

product advice

relationship building

Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions
Support business initiatives to increase sales, margin & service as required
Provide advice on products and solutions with particular attention to cross-selling packages and services
Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs

Requirements

sales

customer service

industry experience

Strong Sales and Customer Service skills and experience
Industry experience is desirable but not essential

Benefits

Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
Life assurance
Discretionary bonus
Generous employee discounts
Access to discounts with hundreds of your favourite high street and online retailers
Retirement savings plan
A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

consider suitability of applicants with criminal convictions on a case‑by‑case basis.

Company

Overview

170 years

Company History

Operational and evolving in the UK market for a significant period.

With a vast network of branches across the country, serves a wide range of construction projects.
Offers an extensive product portfolio, ranging from timber and plumbing supplies to building materials and tools.
Specializes in sectors such as residential, commercial, industrial, infrastructure, and energy.
Known for providing tailored solutions with a focus on quality and service.
A trusted partner, having supplied products to iconic buildings and landmark projects.
Prides itself on expert knowledge across its materials, helping clients choose the right products.

Culture + Values

Safety is a top priority
Customer satisfaction is a focus
Committed to continuous improvement
A team-driven business
Act with integrity
Passionate about providing sustainable solutions

Environment + Sustainability

Net zero by 2050

Carbon Emission Target

Achieving net zero carbon emissions by a significant future date, marking a commitment to sustainability and climate action.

Over 90%

Responsibly Sourced Products

A substantial majority of products are sourced responsibly, reflecting a dedication to ethical and sustainable practices.

Aiming to reduce carbon emissions in supply chain operations
Committed to supporting circular economy principles, including waste reduction and recycling
Promoting sustainable building materials and energy-efficient solutions

Inclusion & Diversity

26% Leadership Roles

Women in Leadership

Reflects the proportion of women in leadership positions within the company, highlighting gender representation at senior levels.

Jewson has a comprehensive diversity and inclusion strategy to create a fair and inclusive workplace for all employees.
The company actively pursues attracting diverse talent through strategic partnerships and innovative recruitment methods.

Articles

Jewson on Wikipedia

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