Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales.
Proactive - Build strong relationships with other teams across the business.
Provide solutions to the broad range of written and verbal enquiries raised by customers. Your primary objective will be to deliver a successful first contact resolution wherever possible.
Managing any customer dissatisfactions, escalations and complaints from beginning to end with a passion for resolving issues. This includes the management of complaints referred to Ombudsman service and EHU.
Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer.
Proactively recognise opportunities to take customer payments and collect revenue.
To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
Proactively identify sales opportunities to renew/cross sell available Yü Energy products.
To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded / noted up accordingly.
Support the collection and maintenance of customer data to enable efficient servicing of customers.
Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs.
Resolving specific customer accounts within agreed service level agreements.
To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.
Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business.
Requirements
office 365
analytical
customer service
team player
target driven
decision making
Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements.
Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities.
Sharp – Effective decision-making skills to manage a changing workload.
Analytical – naturally curious, immaculate attention to detail with the ability to spot risks within accounts and offer remedial action.
Practiced – Proven Customer Service experience required.
Great communicator – you have first-rate communication and interpersonal skills.
Team player – you enjoy working closely with a team to help them develop.
Experienced – Previous experience in the Energy Industry would be desirable but not essential.
Benefits
Compensation: £24,570 - £26,000 / year
Flexible – you’re a strong team player who can adapt as the role and business develops.
Appointment allowance
Death in service and critical illness cover
Enhanced paternity, maternity and adoption policies
Employee Assistance Programme
24 days annual leave + bank holidays
3 days additional annual leave if you get married/civil partnership etc.
Company sick pay (subject to length of service)
New modern facilities
Ambitious – you don’t just want another job; you want a career opportunity and a chance to work on your personal development.
Long service recognition
Learning and development opportunities
Refer a friend payment
Annual salary review
Holiday buy – up to 5 additional days
Day off on your birthday
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
position does not meet skilled worker visa criteria; applicants must already have indefinite right to work in the uk.
Security clearance
Information not given or found
Company
Overview
£279 m
Revenue in 2022
Company revenues reached £279 million in 2022, reflecting significant growth.
72% increase
Pre-tax profits growth
Pre-tax profits grew by 72% in 2022, driven by rising volumes and smart-meter roll-outs.
20,000+ sites
UK customer base
Now serves over 20,000 sites across the UK, offering comprehensive energy solutions.
3-year contracts
Energy contract duration
Forward-hedges energy contracts for up to 3 years, protecting customers from price volatility.
Launched as a tailored business energy firm, founded on care-home experience and frustration with poor service quality.
Acquired Bristol Energy’s commercial customers in 2020 and Bilpower’s last-resort customers in 2021, driving rapid growth.
Distinctive green plans offer 100% renewable electricity and carbon-neutral gas, with savings incentives for multi-utility switchers.
Unique projects range from SME office setups to large-scale installations like Trent Bridge and university campuses, with customized billing and installations.
Culture + Values
We provide an honest and personal service.
We want to make energy simpler, clearer, and better value for businesses.
We believe in delivering energy solutions that go beyond expectations.
We value integrity, transparency, and accountability.
Environment + Sustainability
2030
Net Zero Commitment
Achieving emission neutrality by targeting the year 2030.
100%
Renewable Electricity
Providing renewable energy solutions for all customers.
Reducing carbon emissions across operations and supply chain.
Promoting energy efficiency and sustainability in business practices.