Operations Supervisor - Hauling

Description

• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
• Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
• Execute other operational plans to help achieve or exceed the division’s budgeted goals.
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Create, modify, and improve routes to maximize density and improve efficiency.
• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.
• Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers.
• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Work to remove unsafe conditions or situations from drivers’ routes.
• Lead drivers to exceed productivity goals and expectations for all routes.
• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Is collaborative; builds and works with teams.
• Create a collaborative, communicative team environment and drive employee engagement with the Company.

Requirements

• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
• Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams
• Able to direct large staff.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.
• 1 year of lead or supervisory experience.

Benefits

• Employee discount programs.
• Health care and dependent care spending accounts.
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Life insurance and accidental death & dismemberment insurance.
• Retirement plan with a generous company match.
• Great Place to Work
• Short- and long-term disability.
• Employee and Family Assistance Program (EAP).
• Employee Stock Purchase Plan (ESPP).

Training + Development

Interview process

Visa Sponsorship

Security clearance