Requirements
client management
data center
sla management
load forecasting
advanced excel
pmp
This role is dynamic and unpredictable. Last-minute client requests, after-hours incidents, surprise audits—it's all part of the job. If you thrive on variety, stay calm under pressure, and can navigate tough conversations with grace, you’ll excel here.
Reporting directly to the VP of Client Experience and based in Mesa, AZ with regular travel to Santa Clara, CA you'll own one hyperscale client relationship across those campuses. This isn't a support role—you're a strategic partner to both the client and EdgeCore leadership. What you build here becomes the foundation for how EdgeCore scales client experience across a growing hyperscale portfolio.
EdgeCore is hiring our first Client Solutions Partner to own a hyperscale client relationship end-to-end. You'll be the bridge between operations, construction, engineering, and security teams – translating technical complexity into clear executive communication and ensuring a world-class client experience across our Mesa and Santa Clara campuses. You need deep data center operational knowledge—but your job is client partnership, not running the facility.
- 3+ years managing hyperscale or enterprise client relationships in technical capacity.
- Skilled in interpreting lease agreements and managing SLA provisions, billable items, and service commitments.
- Proficient in interpreting single-line diagrams across electrical, mechanical, controls, security, fire/life safety, and telecom systems.
- Based in Mesa, AZ (four days/week on-site required) with ~15-20% travel to Santa Clara, CA.
- Strong understanding of N+1 redundancy, EPMS/BMS/DCIM data, and data center power, cooling, and controls fundamentals.
- Experience with interval meter data, capacity analysis, and load forecasting across multiple facilities.
- Ability to influence without authority, build scalable systems, and define “great” in new or evolving roles.
- Skilled in building trust and managing relationships across field technicians, clients, and executive stakeholders; adept at reading people, adapting communication, and de-escalating conflict.
- Demonstrated multi-site client and stakeholder management, from daily operations through executive engagement.
- Experience with utility billing reconciliation, invoice validation, and cost allocation.
- Proficient in CRM, ticketing, and workflow platforms; PMP/CAPM certification preferred.
- Familiar with data center lease structures, SLAs, and KPIs (uptime, PUE, capacity utilization, cost per kW).
- Proven ability to stay calm and effective under pressure with an ownership mindset in dynamic environments.
- Advanced Excel capabilities (pivot tables, financial modeling, data visualization).
- 3–5 years hands-on data center operations experience, including power, cooling and controls systems.
Benefits
Career Opportunity
- 401(k) retirement savings plan with a company contribution.
- Company-paid life insurance & disability insurance.
- This is a full-time salaried position, including a performance-based annual bonus as well as equity compensation.
- Base pay range: $140,000 - $175,000 annually depending on experience. This role currently requires in office or on-site presence four days per week at our Mesa, AZ location. Travel required up to 20%.
- 3 weeks of PTO annually, plus 11 paid holidays.
- Company sponsored employee assistance and discount programs.
- Medical, dental & vision insurance coverage.
- Health & Dependent Care Flexible Spending Accounts (FSAs), Health Savings Account (HSA).
Training + Development
Information not given or found
