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Junior IT Support - Saudi National
Parsons Corporation
Remote technical support for end users and maintenance of IT systems.
7d ago
Junior (1-3 years)
Full Time
Riyadh, Riyadh, Saudi Arabia
Onsite
Company Size
19,600 Employees
Service Specialisms
Engineering
Consulting
Construction services
Project Management
Technical Services
Design
Architecture
Turnkey
Sector Specialisms
National Security
Defense
Cybersecurity
Intelligence
Transportation
Environmental Remediation
Urban Development
Geospatial Solutions
Role
What you would be doing
ticket documentation
on‑call support
troubleshooting
solution development
remote support
policy compliance
- Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.
- Provides Service Desk on call support for nonbusiness hours (Weekends and Holidays).
- Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.
- Researches and develops solutions for standard software and hardware questions, issues, problems and failures.
- Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization (i.e. clients, v
- Provides analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.
- Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.
What you bring
microsoft
cisco
mis
pc hardware
bachelor's
customer service
- Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.
- At least one Microsoft or Cisco Certification is preferred
- Good customer service skills.
- A knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.
- Ability to write documents (may include email or memos).
- Familiarity of the MIS environment.
- Minimum 2 years of related work experience providing support to end users (or an equivalent combination of work experience and education)
- Ability for identifying, analyzing and resolving common technical issues, questions and problems with the personal computers, workstations, software and associated hardware.
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
- Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.
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Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
1944 Founded
Year of Establishment
The company was established in 1944 by Ralph M. Parsons in California.
$6 Billion Annual
Revenue Figure
The firm generates an average of $6 billion in annual revenue.
Free Space Shuttle Move
Notable Achievement
The company successfully transported the Space Shuttle Endeavour at no cost.
- Over decades it expanded into oil, petrochemical, water and infrastructure projects across the US and globally.
- It leverages digital tools such as AI platforms, utility data systems, and drone integration alongside traditional design and construction.
- Parsons completed high‑profile projects like major bridge, tunnel, and transit works.
- Specializing in transportation, energy, environmental remediation, urban development, industrial, and cybersecurity projects.
- The firm has delivered hundreds of mega‑projects worldwide, including infrastructure in the Middle East and environmental cleanup contracts.
- Safety: We adeptly avoid risk through our high‑value technical and management solutions and a companywide, personal commitment to maintaining a safe and healthy culture and environment in all our offices and on each of our projects.
- Quality: We’re on a never‑ending quest to improve our processes, services, and products. Our quality management systems ensure ISO 9001 compliance every time…
- Integrity: Having integrity means that we remain transparent in our practices by openly communicating with each other, our customers, and stakeholders; that we prioritize the quality of every job; and that we do the right thing each time we’re faced with a tough decision.
- Innovation: Through intensive research and development, partnerships, and rapid prototyping, we confidently provide inventive processes and unique solutions that offer unrivaled value to our customers.
- Sustainability: We operate in accordance with best practices to deliver solutions while addressing environmental risk and minimizing our carbon footprint.
50% Reduction
Absolute Scope 1 & 2 GHG Emissions by 2030
Aims to reduce absolute Scope 1 and Scope 2 greenhouse gas emissions by 50% by 2030, referencing a 2019 base year.
100% Renewable
Electricity Sourcing by 2028
A commitment to sourcing 100% of electricity from renewable sources by 2028, having started from 0% in 2019.
90% Reduction
Absolute GHG Emissions by 2045
Long-term goal to reduce absolute Scope 1 and Scope 2 greenhouse gas emissions by 90% by 2045.
Net-Zero Goal
GHG Emissions by 2045
Comprehensive target to achieve net-zero greenhouse gas emissions across the entire value chain by 2045.
- Purchased renewable energy certificates and reduced market-based Scope 2 emissions in 2023.
- Achieved significant diversion of shredded paper and repurposed electronics in 2023.
- Recycled or repurposed hardware units in Middle East offices in 2023.
34% increase
Diversity Representation
The organization achieved a significant 34% increase in diversity representation across the enterprise in 2021.
33% increase
Women in Leadership
Women in leadership roles grew by 33% within the organization in 2021, reflecting progress in gender diversity.
50% diverse
Executive Leadership
The executive leadership team was 50% diverse and demonstrated a strong commitment to inclusion in early 2022.
100% score
Human Rights Campaign Index
The organization earned a perfect score of 100 on the Human Rights Campaign Corporate Equality Index for 2023–2024, highlighting its dedication to LGBTQ+ equality.
- Created a DEI Council in 2017 to unify efforts around diversity and inclusion.
- Supports Employee Business Resource Groups such as MILVET, HOLA, PRIDE Alliance, BELONG, PWR, SOAR, and FORCE to foster networking, mentorship, and professional development.
- Recognized as one of Forbes' 2023 Best Employers for Diversity.
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